Responsibilities
Serve as a strategic advisor to product and business leadership, providing analysis and recommendations on priorities, investment choices, operating tradeoffs, and execution plans
Own the business unit’s annual and long-range planning and financial modeling, including forecasting, annual operating plans, OKRs, budget, and headcount in partnership with Finance
Develop outside-in perspectives on the employee experience and enterprise AI markets, including market sizing, growth drivers, customer trends, and competitive dynamics
Translate complex, ambiguous business questions into structured analyses, clear recommendations, and executable plans
Own the business unit’s planning and operating cadences, business reviews, and executive reporting to create visibility, accountability, and alignment across leadership
Define the KPIs, targets, dashboards, and performance frameworks used to assess business health, growth, and execution
Partner with and influence Sales, Marketing, Product, and Finance on go-to-market strategy, providing analysis and recommendations on pricing and packaging, sales plays, and growth opportunities
Identify operating gaps and design scalable processes, decision mechanisms, and systems that improve execution velocity and organizational effectiveness
Partner on high-priority cross-functional initiatives from problem definition through implementation, influencing clear ownership, milestones, risk management, and measurable outcomes
Build the first version when needed—developing analyses, tools, processes, and operating mechanisms before scaling them through the organization
What you'll need to succeed in this role
10–12+ years of overall experience, including either 2+ years of management consulting experience combined with 4+ years of product strategy experience at a SaaS or AI company, or 6+ years of product strategy experience at a SaaS or AI company
Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results
Strong strategic and analytical judgment, including the ability to develop hypotheses, build structured analyses, interpret data, and translate findings into decisions; hands-on financial modeling capability, with the ability to create models and review and challenge analyst output
Experience partnering with senior executives and influencing across Product, Engineering, Sales, Marketing, and Finance in a matrixed organization
Excellent written and verbal communication skills, with the ability to simplify complex topics and create clear executive-level narratives
A hands-on, outcome-oriented approach and a track record of building practical solutions in ambiguous, fast-moving environments
Experience with go-to-market strategy and pricing and packaging is preferred
People leadership experience is preferred
For positions in this location, we offer a base pay of $192,400 to $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
