Design and run high-throughput ingestion and enrichment pipelines that produce a multi-representation, permission-aware corpus at index time. Orchestrate the stages that make content agent-ready, including parsing, chunking, embedding, entity resolution, and access control, and evolve them as new agentic use cases emerge.
Build and operate multi-modal indexing across the full mix of enterprise data, from free text and structured content such as tables to diagrams, images, and audio and video. Represent each modality so it is retrievable through a unified surface, letting agents find the right material regardless of its form or source.
Contribute to a knowledge graph that resolves entities across enterprise data sources, letting agents link disparate resources such as tickets, files, and people through canonical entity relationships.
Improve the performance, scalability, and observability of search, including query latency, indexing throughput, and cluster health, to deliver low-latency, high-quality agentic search experiences. Apply techniques such as vector quantization to balance model quality, retrieval performance, and storage cost.
Own search infrastructure end to end, from intake and design through rollout and ongoing operations, and help shape the search roadmap as the platform grows to support new agents, primitives, and recipes, including needs not yet anticipated.
Drive reliability and operability across the platform through index lifecycle policies, capacity planning, and cluster scaling strategies that keep a growing library of reusable search capabilities healthy in production.
This is a highly collaborative, in-person role, working cross-functionally with Search Ranking, ML, and Platform engineering teams to deliver robust, production-grade agentic search capabilities.
BS or MS in Computer Science or an equivalent engineering background; PhD is a plus.
Hands-on experience with search technologies; proficiency in one or more search technologies such as Lucene, Solr, Elasticsearch, or OpenSearch is required, with additional experience in vector databases being an advantage.
Excited to be part of an in-person team culture, collaborating on-site with colleagues every day.
For positions in this location, we offer a base pay of $108,800 - $157,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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