Customer Engagement: Lead technical discovery sessions, thoroughly understand complex data integration challenges and requirements, and translate them into effective ServiceNow-based solutions.
Data Architecture Design: Develop robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
Collaboration and Leadership: Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution.
Sales Strategy: Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration-focused solutions.
Continuous Learning: Maintain deep technical expertise on ServiceNow’s Workflow Data Fabric, NowAssist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering.
To succeed in this role, you should possess
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise-scale data integration and analytics solutions.
Strong technical background in data engineering, including hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions (relational and NoSQL databases), and analytics platforms.
Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies.
Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent.
Experience with low-code/no-code application development platforms; familiarity with ServiceNow platform certifications (CSA, CAD) is strongly preferred.
Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.
Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive-level decision-makers.
Consultative mindset with a focus on identifying and driving process improvement and operational efficiency.
Outstanding communication, storytelling, and presentation skills to articulate complex technical solutions clearly and persuasively.
Join us in shaping digital transformation through data-driven innovation and delivering impactful solutions with the power of ServiceNow.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $165,825 - $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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