Arm
From Arm's careers page
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This role is primarily on site at the co-located data centre and Arm’s Austin office, with some remote working by agreement.
Job Overview
Join Arm’s Customer Quality & Reliability Engineering team to build and operate the lab, compute, network and cloud infrastructure used for server development and validation.
This role is primarily on site at the co-located data centre and Arm’s Austin office, with some remote working by agreement. Travel to offsite colocation facilities is required as needed.
Prepare lab, network, provisioning and access requirements for server board bring-up and testing.
Coordinate hardware procurement and deployment for lab and offsite colocation environments.
Install, commission and maintain server and networking equipment, including racking, cabling, power, connectivity and remote access. Replace hardware, troubleshoot issues and coordinate remote hands support.
Run server and lab validation tests, monitor execution and triage failures. Analyse logs and report on test scope, results, issues and follow-up actions.
Manage lab IT and networking, including switches, VLANs, DNS, DHCP and connectivity validation. Work with Enterprise IT to resolve network issues and support firewall provisioning.
Operate and improve GitLab CI/CD runners, pipelines, secret management and lab integrations.
Plan and carry out backups, recovery procedures, scheduled maintenance and service reliability improvements.
Maintain lab and public cloud landing zones, including security, compliance, incident response and escalations.
Troubleshoot infrastructure issues, document procedures, and train and support internal users.
Required Skills and Experience
Experience in systems infrastructure, data centre operations, or lab and hardware bring-up, supported by a relevant degree or equivalent practical experience.
Experience administering Linux systems and using shell scripting, such as Bash or Python.
Knowledge of networking fundamentals, including VLANs, subnets, routing, DNS and DHCP.
Experience managing CI/CD systems, including runners, secrets and pipeline scaling.
Nice-to-Have Skills and Experience
Experience with automated provisioning tools such as MAAS, PXE, Ansible or Terraform.
Experience installing and maintaining server and network equipment in offsite colocation facilities.
Experience with server hardware bring-up, BIOS and firmware validation, board-level diagnostics and provisioning workflows.
Experience running automated or scripted tests, analysing logs and writing technical reports, or working with lab orchestration and hardware test frameworks.
Experience with backup and recovery, maintenance planning and service availability commitments.
Experience supporting cloud environments and security escalations, or familiarity with public cloud landing zones and security tooling.
Ability to write operating procedures and runbooks and work with technical and non-technical teams.
In Return
You’ll work with server hardware and infrastructure software and have the opportunity to shape lab infrastructure used across engineering teams. The role also offers opportunities for professional growth and technical leadership, alongside competitive compensation and benefits.
Please note that no relocation package is available for this role.
#LI-RJ1
$130,100-$176,000 per year We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Our 10x Mindset
At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Discover how the 10x mindset shapes life at Arm: https://careers.arm.com/10x-mindset
Use of AI in Your Application
At Arm, we embrace the benefits AI can bring, including in recruitment. You may use AI to support your preparation, such as improving the clarity of written responses, practicing interview questions, or learning more about our industry. However, your application and interview responses must reflect your own thinking, experience, and abilities. We want to understand your authentic perspective, creativity, and approach to problem solving. As such, you may not use AI to complete assigned tasks as part of any assessments. If you plan to use AI-supported or assistive technologies as part of a reasonable adjustment, please contact accommodations@arm.com so we can support you.
Recruitment Adjustments and Accommodations
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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