Serves as the program owner for provider onboarding, contracting administration, and provider lifecycle operations by leading cross-functional initiatives, establishing program standards, and driving continuous improvement to ensure an exceptional provider experience and operational readiness across the organization.
Required Education
High school diploma or general education degree (GED)
Recommended Education
Bachelor's degree in a related field of study.
Required Work Experience
Recommended Work Experience
Required Certifications
Recommended Certifications
Description
1. Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
2. Leads cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
3. Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.
4. Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
5. Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
6. Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.
7. Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
8. Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.
9. Leads process improvement initiatives that enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.
10. Identifies operational risks, develops corrective action plans, and recommends strategic improvements to provider onboarding and lifecycle management.
Serves as the organizational subject matter expert for provider onboarding and provider lifecycle processes, providing guidance to leaders and operational stakeholders on complex issues.
Performs other duties as assigned.
