Build and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.
Continuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.
Communicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.
What We're Looking For
More than 2 years of experience working in technical support engineering, software engineering, or application support roles.
Ability to read, understand, and debug code — comfortable tracing an issue through application logic to find where things break.
Ability to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.
Hands-on experience writing scripts in Python and/or Node.js for automation or tooling.
Comfortable working in Linux environments for log investigation and operational tasks.
Experience managing support workflows in Jira or similar ticketing tools.
Strong analytical and troubleshooting skills — capable of systematically working through a problem to identify its root cause.
Clear written and verbal communication skills, with confidence engaging directly with external customers.
Able to work within defined procedures while exercising good judgement on when to bring up issues.
Cooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
