Take detailed meeting minutes, synthesize key takeaways, and track action items.
Monitor and respond to inquiries across multiple communication channels (e.g., Microsoft Teams, email).
Draft meeting agendas and coordinate meeting invitations for internal, client, and partner meetings.
Support communication and coordination across internal teams, subcontractors, and client stakeholders.
Candidate Communication & Support
Monitor candidate communications (including text traffic) and respond to general inquiries.
Escalate questions or issues to the appropriate internal teams when needed.
Assist with resolving candidate issues related to onboarding, scheduling, or program participation under the guidance of the Project Manager
PMO & Program Operations Support
Maintain program documentation, staffing records, and operational trackers.
Support security tracking and coordinate escalations for new and active staff.
Assist with coordination of onboarding activities for new program staff.
Track action items and follow up with stakeholders to ensure timely completion.
Coordinate with cross-functional teams to support program delivery and operational needs.
Minimum Qualifications
At least one (1) year of experience supporting project management, program coordination, administrative operations, or healthcare staffing programs.
Demonstrated ability to prioritize competing tasks and manage workload effectively with minimal supervision.
Strong organizational skills and high attention to detail.
Ability to manage multiple priorities and pivot quickly in a fast-paced environment.
Excellent written and verbal communication skills.
Proficiency with collaboration and communication tools such as Microsoft Teams, Jira, or similar platforms.
Ability to work both independently and cross-functionally within a collaborative team environment.
Desired Qualifications
Experience supporting healthcare staffing programs or healthcare operations.
Familiarity with Veterans Health Administration (VHA) structures, policies, or compliance processes.
Experience working in a federal contracting or government services environment.
Physical Requirements
Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
About Aptive
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
