Communicate therapeutic change requests to provider offices
Educate patients and caregivers on proper medication use, within the scope of technician certification
Complete clerical and documentation tasks accurately to meet MbM workload and quality standards
Follow all HIPAA, Privacy Act, and VA information security requirements, and report any suspected privacy or security incident immediately
Work strictly within the scope of your technician certification and applicable law; make no independent clinical decisions
Minimum Qualifications
Required Qualifications
Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT)
High school diploma or equivalent
Ability to read, understand, speak, and write English fluently
Computer proficiency for data entry, navigating pharmacy systems, and accurate documentation
Must reside within 50 miles of the VA Meds by Mail facility in Dublin, Georgia
Preferred Qualifications
Retail, mail-order, or central-fill pharmacy experience
Pharmacy call center or customer service experience
Experience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptions
Onboarding Requirements
Successful VA background investigation and fingerprinting
VetPro credentialing (VHA Handbook 1100.19) – must be able to obtain and maintain the credential
Verification that you are not on the HHS-OIG List of Excluded Individuals/Entities (before start and annually)
Completion of mandatory VA training, including annual HIPAA/privacy and information security training, and signed VA Rules of Behavior
New-employee orientation, SOP training, and initial and annual competency assessments
Physical Requirements
Work Environment
Work is fully remote using VA-furnished computer equipment, software, and PIV badge; VA equipment must be safeguarded and returned at separation
Must have a private, secure home workspace that prevents unauthorized access to protected health information
Reliable home internet that supports secure VA connectivity
About Aptive
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
