Job Summary
Medical Support Assistant (MSA)
Location: Remote (must reside within 50 miles of San Antonio, TX) Schedule: Monday–Friday, 8-hour shift | 7:30am–4:00pm or 8:00am–4:30pm CST | No federal holidays Employment Type: Full-Time Contract
Overview
Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.
Primary Responsibilities
Responsibilities
Schedule, cancel, and reschedule Veteran appointments with community providers
Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS)
Contact Veterans and community providers by phone and correspondence
Verify and update Veteran demographic and insurance information
Track and manage consult statuses; escalate urgent/emergent cases
Maintain accurate records and ensure timely completion of administrative workflows
Use Microsoft Office (Word, Excel, Outlook) daily
Minimum Qualifications
Qualifications
High school diploma or GED required
Minimum 1 year of scheduling experience
Basic medical terminology knowledge
Typing speed of 50+ WPM
Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems
Strong oral and written English communication skills
Must be a U.S. resident
Additional Requirements
Must pass a National Agency Check with Inquiries (NACI) background investigation
Show the full description
Must obtain and maintain a VA PIV card and network access
Must complete mandatory VA training (provided) prior to and during employment
No health or physical limitations that would restrict performance of clerical/administrative duties
Physical Requirements
Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
About Aptive
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
