We are deeply invested in your professional development, providing access to certifications, training programs, and learning credits to support and advance your expertise in the ServiceNow platform.
ESSENTIAL JOB FUNCTIONS
Lead design and development of solutions across the platform.
Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions.
Ensure platform compliance, data integrity, and security across implementations.
Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third-party connectors.
Research and create POCs, technical design documents, deployment plans and Test cases.
Translate complex business needs into practical, scalable ServiceNow solutions through Agile delivery: Analysis, Design, Coding, Testing, Training, and Operational Support.
Guide and mentor junior developers through regular code reviews and hands-on collaboration.
Perform scheduled cloning operations and ServiceNow upgrades.
Document new and existing solutions and configurations across the platform for improved troubleshooting and support.
Drive platform-wide initiatives for cost optimization, automation, and digital transformation across domains like CSM, HR, PMO, Facilities, Sourcing, and IT Operations etc.
Perform scheduled cloning operations and ServiceNow upgrades.
Document new and existing solutions and configurations across the platform for improved troubleshooting and support.
Qualifications
BE/ BTech, ME/MTech/ BCA/MCA
Minimum 6 years of hands-on experience in designing and executing development strategies on the ServiceNow platform.
Solid working knowledge in at least +4 key areas, such as ITSM, ITOM, ITAM (HAM & SAM), Service Portal, Employee Center, Integration Hub, HR Service Delivery, SPM, and CSM.
Proficient in core platform scripting and configuration, including Business Rules, Script Includes, Client Scripts, UI/Data Policies, UI Pages, UI Macros, ACLs, Fix Scripts, Database Views, Scheduled Jobs, and Custom Widgets.
Strong experience with Flow Designer and Decision Builder, along with a good working knowledge of Process Automation Designer for building scalable, low/pro code workflows aligned with business processes.
In-depth experience using Integration Hub to streamline and enable bi-directional data exchange with external systems, improving interoperability and process efficiency.
Highly skilled in scripting languages and frameworks commonly used in ServiceNow, including JavaScript, GlideScript, AngularJS, HTML, and CSS. Experience with Jelly and PowerShell is a plus.
Proven experience implementing secure integrations with third-party tools using MID Server, SSL, Basic Auth, Mutual Authentication, OAuth 2.0
Capable of setting up and configuring MID Servers independently as required.
Experience in configuring new identity providers and enabling Multi-Provider Single Sign-On (SSO) to ensure secure and seamless user authentication across the platform.
Should have a solid understanding of the Common Service Data Model (CSDM) framework, with deep expertise in CMDB population and normalization using tools like Discovery, Service Graph Connectors, and third-party integrations such as Flexera to ensure data accuracy, consistency, and alignment with best practices.
Knowledge of CMDB Data Certification and Attestation processes is a plus, particularly in supporting data accuracy, compliance, and governance.
Demonstrated ability to design and develop Scoped Applications, ensuring scalability, maintainability, and governance.
Should have a good understanding of OOB Workspaces such as SOW, Asset Workspace, CMDB Workspace, and Software Asset Workspace, and be capable of implementing enhancements or identifying minor adjustments based on evolving business needs.
Strong troubleshooting and optimization skills, leveraging Script Debugger, Script Tracer, logs, Transaction call chains/register, and techniques for slow query performance tuning.
Good to have: Implementation experience with Strategic Portfolio Management (SPM) and Customer Service Management (CSM) modules.
Good to have: Experience in building Conversational AI use cases using Virtual Agent or third-party platforms like Moveworks to improve end-user engagement and automate service interactions.
Excellent work ethic and the ability to be a productive and reliable team member.
Excellent communication, analytical, and problem-solving skills.
CERTIFICATIONS & KNOWLEDGE
ServiceNow Administration certification (Must Have)
ServiceNow CIS one or more (Good to Have)
ITIL
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
#AccendraHealth
