Experience in Tier-1 support, network troubleshooting, handling escalation, Root-cause analysis (RCA) and SLA's
Should be able to coordinate with internal clients to understand their network requirements.
Ability to multi-task effectively, good communication and interpersonal skills.
CAB Meeting handling with offshore, onshore & change management team for implementing changes on production & change approvals per ITIL procedures.
Familiarity with ITSM & SNOW (Service Now) ticketing tools.
Ready to work 24*7 shifts.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Accendra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
#AccendraHealth
