Appsierra
From Appsierra's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We are looking for a new Technical Support Specialist to become a part of our help desk support team.
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
Technical Support Specialist Duties and Responsibilities
Help customers troubleshoot issues with their hardware
Transfer customers to another department or specialist when necessary
Order replacement products or components
Track customers helped in our support database
Technical Support Specialist Requirements and Qualifications
Bachelor's degree in IT or computer science preferred
Communication skills
High computer proficiency
Desktop support experience
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