Appsierra
From Appsierra's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
To manage and deliver Level2 Capabilities of the Digital applications.
PRINCIPAL ACCOUNTABILITIES
Ensuring uptime of the Digital Sourcing Applications.
Effectively manage the L2 Bucket of the Digital application, which involves query handling, Issue resolution, root cause analysis, fixes to the issues and ensuring permanent fixtures to the repeated issues.
Ensure timely closures of requests, providing faster workarounds and handling users diligently.
Knowledge Base creation and communicate to the appropriate stake holders.
Effectively manage escalations and provide support to the team wherever required.
Support all business activities critical to respective application
A free account lets you apply, save this job, see how well you match and check your resume against it.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in