About the Role
We are looking for an experienced Senior RPA Support Engineer with strong expertise in UiPath Application Support and RPA Production Support. The ideal candidate should have hands‑on experience in monitoring, troubleshooting, maintaining and supporting UiPath automation solutions in production environments.
Responsibilities
Provide L2/L3 support for UiPath‑based automation solutions
Monitor RPA bots, workflows and production environments
Troubleshoot and resolve incidents, service requests and production issues within SLAs
Perform Root Cause Analysis (RCA) and implement preventive actions
Support UiPath Orchestrator administration, job scheduling, bot management and environments
Manage bot deployments, version upgrades and release activities
Troubleshoot bot failures, runtime exceptions and infrastructure‑related issues
Prepare operational reports, support documentation and metrics
Work closely with development, infrastructure and business teams
Participate in on‑call and critical incident management when required
Requirements
3+ years of hands‑on UiPath & RPA experience
UiPath Application / Production Support experience
UiPath Orchestrator, Robots, Queues, Assets & Processes
Production incident management and troubleshooting
ITIL – Incident, Problem & Change Management
Experience with monitoring tools and ticketing/service management platforms
Strong analytical and problem‑solving skills
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Excellent communication and stakeholder management
UiPath Certification – Mandatory
Nice to Have
Enterprise‑scale RPA implementation support
Automation governance & operational excellence
SQL knowledge
Windows Server administration
Automation infrastructure knowledge
