About the role – As an Entry Level Appointment Customer Support Scheduler, you will manage inbound and outbound communications to set and confirm appointments for our clients. You will work either day or night shifts, providing timely, accurate scheduling support while maintaining a high level of customer service.
This role focuses on managing calendars, coordinating appointments, and ensuring scheduling details are accurate and handled efficiently from request through confirmation.
In this position, you will communicate with clients to gather necessary information, coordinate scheduling requests, and provide timely updates regarding appointments or reservations. You will also review details carefully, monitor scheduling timelines, and maintain organized records using internal systems and digital tools. Your ability to stay organized and manage multiple requests will help ensure a smooth and professional experience for clients.
Key responsibilities
Answer phone calls, emails, and chat inquiries to schedule, reschedule, or cancel appointments.
Enter and update appointment data in the CRM system with precision.
Verify customer information and required documentation before confirming appointments.
Coordinate with internal teams to ensure resource availability and avoid conflicts.
Maintain daily logs of interactions, issues, and resolutions for reporting purposes.
Handle multiple scheduling requests simultaneously while meeting established response time targets.
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Escalate complex or urgent matters to senior staff following established protocols.
Required qualifications
High school diploma or equivalent; some college coursework preferred.
0–1 year of customer service or administrative experience.
Proficiency with Microsoft Office (Word, Excel, Outlook) and basic CRM navigation.
Administrative, scheduling, or customer service experience preferred but not required
Strong written and verbal communication skills.
Excellent multitasking, time‑management, and data‑entry accuracy.
Ability to work independently and as part of a shift team, adhering to schedule requirements.
Nice to have
Experience with scheduling or booking software.
Familiarity with call‑center environments.
Additional language proficiency.
Basic knowledge of HIPAA or other data‑privacy regulations.
Training and ongoing support provided.
100% remote work environment.
Opportunity to build administrative and coordination skills within a supportive team.
