Appsierra
From Appsierra's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Minimum 5 years of experience in the BPO industry
At least 3 years of experience as a Team Lead in a BPO environment
Client management experience is mandatory
Experience in the Mortgage industry is an added advantage
Experience in managing and overseeing Non-Voice Process operations.
Experience in leading and managing a team of 15-20 members.
Post Graduation in Business Management/ MBA
Oversee day-to-day BPO operations to ensure efficiency and productivity
Develop and implement process improvement strategies to optimize workflows
Manage, mentor, and train both Team Leaders and employees to enhance overall
performance
Ensure client satisfaction by maintaining strong communication and timely deliverables
Handle escalations, client queries, and critical business decisions effectively
Monitor KPIs, performance metrics, and process compliance to meet business
objectives
Work closely with cross-functional teams to streamline operations
Ensure adherence to SLAs, quality benchmarks, and compliance standards
Excellent communication and interpersonal skills
Strong leadership, analytical, and decision-making abilities
Ability to handle multiple projects and work under tight deadlines
Expertise in process planning, resource allocation, and risk management
Highly motivated, result-oriented, and dynamic approach towards work
Ability to identify training needs and conduct mentoring sessions for both Team
Leaders and employees
Day Shift
Night Shift (Night shift allowances applicable)
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in