Responsible for technical escalations (remote & onsite) at customer sites for DDP [CVD] products, able to use a systematic approach to problem solving and use data driven troubleshooting and diagnostic tools.
Support and provide technical feedback to improve fleet performance, improvement programs and upgrades.
Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms.
Develop troubleshooting guides and support technical documentation to enhance field engineers’ knowledge.
Key Responsibilities
Support multiple technical escalations, resolve with focus on time to resolution and quality of work
Attend customer field issues meetings with FSO, collaborate with BU engineers
Recommend best practices to improve products, processes, or services.
Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
Provide on-site coaching to FSO
Support NPI development early in the product life cycle, and at key customer sites
Create, or collaborate in creation of, innovative advanced trouble shooting tools
Business Expertise
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Leadership
Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.
Problem Solving
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.
Impact
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
Interpersonal Skills
Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.
Qualifications
1) Education: Bachelor’s degree or equivalent in technical field
2) Skills
Ability to work independently and as part of a team
Strong Organizational and time management skills
Excellent interpersonal and communication skills
Ability to handle stressful situations and effectively manage difficult problem
Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI and ARK.
3) Year of Experience: +7 years of experience with Applied Materials DDP products or similar.
Additional Information
Travel - Generally 25% of the time, but could be as high as 50%
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 25% of the Time
Relocation Eligible
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
