The RPA focuses on representing field challenges, facilitating field communication, and supporting change management through the Prosci process. Key responsibilities include driving cross-functional collaboration, supporting regional program adoption and training, communicating updates, championing process efficiencies, and resolving complex field operational issues.
The role requires deep knowledge of Field Service Operations, AGS Operations, Sales, data analytics, and change management, with preferred qualifications including project management and change management certification, and over five years of field service experience.
Key Focus Areas
1) Voice of the Field Service Operations
Represent regional field perspectives for SPO–sponsored programs and initiatives
by articulating local operational realities, constraints, priorities, and cultural considerations
Act as a bi-directional conduit between global project teams and regional field service organizations:
Bring regional insights into program/project design, sequencing, rollout strategy, and readiness planning
Translate global intent and standards into regionally relevant guidance and execution considerations
Translate field feedback into actionable recommendations influencing project scope and deployment approach
Advocate for solutions that improve field productivity, efficiency, and user experience within the represented region
2) Field Communications
Plan and execute field-facing communications to drive awareness, understanding, and readiness for change
Facilitate communication between global project teams and regional field organizations through multiple channels, including:
Field Council and Field Engineer Info Session
Regional All Hands and FSO Staff Meeting
Global Field Manager and Field Engineer Conference
Applied4You, Field Notifications and other digital platforms
Support localization and translation of communication materials into local languages where required, ensuring clarity and cultural relevance while maintaining alignment with global intent
Ensure consistent messaging around new or changing business processes, operating expectations, and adoption timelines
3) Change Management, Program Adoption & Business Process Training
Guide and coach regional Field POCs on structured change management activities aligned with Prosci or equivalent methodologies
Partner with Program Managers and Change Practitioners to
Assess regional stakeholder impacts and readiness
Identify adoption risks and mitigation actions
Support sponsor/stakeholder engagement and reinforcement planning
Design, coordinate, and deliver business process–focused training (workflows, behaviors, ways of working)
Support localization and translation of training materials into local languages where necessary to improve comprehension and effectiveness
Establish feedback loops and adoption signals to identify gaps and recommend corrective actions (e.g., reinforcement, additional comms, refresher training)
Key Responsibilities
Serve as the regional program adoption enablement focal point for programs and projects impacting Field Service Operations
Guide and coach regional Field POCs on adoption approach, sequencing, readiness, and risk mitigation
Drive cross-functional collaboration between global project teams and impacted organizations (e.g., FSO, GIS, AGS Operations, and other functional teams)
Support program change management activities, including tracking milestones, dependencies, issues/risks, and adoption blockers
Communicate key program updates through Field Councils, Info Sessions, Field Conferences, Applied4You, Field Notification, and other appropriate channels
Identify opportunities to simplify, standardize, and streamline field processes to improve productivity and reduce friction
Anticipate complex issues and facilitate resolution through alignment, structured problem solving, and stakeholder engagement
Support translation and localization of communication and training materials to suit regional language and cultural context, as needed
Collect structured feedback from the field and provide actionable insights to global project teams to improve rollout effectiveness and adoption outcomes
Functional Knowledge & Skills
Strong understanding of Field Service Operations and field-facing workflows
Strong program management fundamentals with the ability to manage complex work across a matrix organization
Working knowledge and practical application of Prosci or structured change management processes
Ability to design and deliver effective business process training and reinforcement plans for Field audiences
Strong data and analytical skills to monitor adoption, utilization, and productivity indicators and translate insights into actions
Broad understanding of FSO systems, tools, and operating practices
Business Expertise
Applies change management principles to accelerate adoption and sustained utilization of new processes and ways of working
Leverages operational knowledge to influence program requirements that improve organizational efficiency and productivity
Balances global standards with regional execution realities without fragmenting process consistency
Problem Solving
Applies a structured, cross-functional approach to resolve complex and ambiguous business challenges
Navigates competing priorities and constraints while maintaining focus on adoption outcomes and field productivity impact
Interpersonal & Communication Skills
Excellent written and verbal communication skills
Comfortable presenting to medium to large audiences across field and management levels
Effective communication across diverse cultures, regions, and knowledge levels
Strong facilitation, influencing, and stakeholder management skills without direct authority
Builds trust-based relationships to drive alignment, readiness, and adoption
Able to surface issues early and use constructive challenge to drive resolution
Qualifications
Education
Bachelor’s degree or equivalent experience
Experience
Minimum 7–10 years of relevant professional experience
Preferred: 5+ years of Field Service or Field Operations experience
Demonstrated experience in
Program adoption/ deployment/ rollout enablement
Change management execution in a matrix environment
Cross-functional collaboration across multiple stakeholder groups
Certifications (Preferred)
Prosci Certified Change Practitioner (or comparable change management certification)
PMP or equivalent program/project management certification
Additional Preferences
Experience supporting global/regional field organizations and geographically distributed teams
Exposure to cross-functional environments (e.g., SPG, OCE, DEG or similar)
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 25% of the Time
Relocation Eligible
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
