What you'll be doing
Function as a technical support Tier for SW issues
Support all customer tool issues that don’t require code changes.
Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)
Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
Reproduce customer issues on internal systems. Perform Root Cause Analysis.
Proactively identify points of failure and drive for resolution.
Involvement in new SW development
Take part in SW development road map milestones, new features reviews, and customer demos.
Create and maintain the lab environment and perform Dry-run activities for new SW versions.
Actively participate in new products introduction discussions.
On-site Projects
Perform new installations/SW upgrades on customer semiconductor fabs.
Troubleshoot complex cases and field support teams.
Support Infrastructure
Develop training programs for field engineers and end users.
Proactively drive support-related feature developments within the team.
Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.
Required Education
Bachelor’s or Master’s degree in Electronics, Computer Science, Electrical Engineering, or related field.
Customer Experience: Collect end-user pain points and work on solutions.
What should you have?
Self-Learning capability and passion to learn new technology.
3+ years of experience in the semiconductor industry, preferably in fab automation or equipment integration.
Strong understanding of SECS/GEM, HSMS, and factory automation systems.
Experience with MES systems, equipment control software, and scripting languages (e.g., Python, Perl, or Shell).
Familiarity with equipment communication protocols and standards.
Excellent problem-solving and analytical skills.
Strong communication and collaboration abilities.
Advantage: Code debugging skills.
Advantage: Experience in SW development / SW testing and integration
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 20% of the Time
Relocation Eligible
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
