Role Responsibilities
Assist software related activities. e.g. preparation/verification/installation/upgrade
Training Customer to well understanding software functionality and feature
Troubleshooting, investigation, analysis and classification of complex software issues.
Review and understand complex software documentation.
Field expert on system software, focused on building customer satisfaction in APPLIED NEXX products
Work with service and process team for field issues to provide software solution.
Visit APPLIED NEXX customer sites to assist with software upgrades and machine troubleshooting. This will include customers in Asia, and Europe.
Provide real time support for field service engineers troubleshooting our distributed IO interfaces, including Modbus over Ethernet, EtherCat, and legacy serial devices.
Define software test plans for simulators.
Communicate with internal and external customers for requirement analysis, project schedule and software troubleshooting
Minimum Qualifications
Bachelor's degree in computer science or related field, computer science, information management, software/system engineering, Electrical, Electronic or mathematics.
3–7 years of related experience
Proficiency and experience in C/C++, .Net, C#, Operating Systems, Networking principles, Algorithms, Multi-threading, RPC
Preferred Qualifications
Bachelor degree in a related field
Strong knowledge of industry best practices, key business drivers, and how your area of expertise integrates with others
Leadership skills to lead small projects as needed
Able to travel to customer site and support for software related activities.
Able to apply a structured and logical approach to troubleshooting and problem solving with Customer and internally.
Able to travel to other Asia region to support internationally.
3~5 year’s experience working in the semiconductor industry is plus.
Familiarity with equipment control software testing and quality control is plus
Knowledge of SEMI SECS/GEM communications standards is plus
Good teamwork skills
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 25% of the Time
Relocation Eligible
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
