Ensures readiness activities are aligned with Global Product Support (GPS), FSO, the Strategic Programs Office (SPO), Service Business Units, Spares Planning, Training, and Technical Publications teams to proactively identify readiness gaps and drive mitigation before customer demand materializes.
Requires broad knowledge and experience gained through education and applied work experience. Uses professional concepts and established practices to plan, organize, and coordinate work across multiple stakeholder groups. Works on assignments of moderate scope and complexity using defined project management practices; escalates project risks to program leadership.
Job Description & Key Responsibilities
Readiness Planning: Ensures that readiness objectives, milestones, and sign-off criteria are defined for each assigned product ramp or NPI, and that preliminary activities (e.g., forecast review, resource demand planning, training and documentation planning) begin at forecast notification rather than at shipment, allowing for effective execution at install.
Training Readiness: Coordinates training readiness plans for new products, upgrades, and technology releases; ensures training materials and certification paths are available and aligned with engineering releases; tracks training completion and certification status.
Capacity Planning: Supports assessment of current and future customer engineer (CE) resource requirements based on business forecasts and customer demand; maintains capacity models and headcount gap analyses; partners with management on hiring, onboarding, and deployment strategies.
Capability Development: Tracks technical competency levels and capability gaps for new technologies and products; supports development plans, certification programs, and readiness scorecards that increase workforce flexibility.
Documentation Readiness: Ensures service procedures, troubleshooting guides, maintenance and installation documentation, and knowledge base articles are released and available before ramp; facilitates documentation readiness reviews and checklists.
Spares Readiness: Collaborates with Regional Planning and Global Product Support to define spare parts requirements, recommended and targeted stocking levels, and stocking strategies; monitors spares readiness.
Governance & Reporting: Coordinates readiness reviews and governance meetings; keeps readiness status visible in dashboards and trackers; escalates risks with owners and mitigation plans; prepares readiness status reporting for leadership.
Documentation & Compliance: Ensures readiness execution is documented and information required by other functions is reported or transferred as appropriate; ensures compliance with Company policies regarding confidentiality, data privacy, and safety.
Continuous Improvement: Captures post-install feedback on training gaps, documentation issues, and execution challenges, and incorporates lessons learned into standard readiness processes for the next cycle
Minimum Education Requirement
Bachelor's Degree – Business Administration, Logistics Management, Operations Management, Engineering, Industrial Engineering, Computer Science, or related field
Other Requirements: This position may require standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.
Functional Knowledge
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Business Expertise
Understands key business drivers; uses this understanding to accomplish own work
Leadership
No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
Explains complex information to others in straightforward situations
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 25% of the Time
Relocation Eligible
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
