Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
Monitors the “mentor” program so that all new engineers have a defined mentor.
Executes escalation procedure.
Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.
Functional Knowledge
Installation performance management - Safety, Quality, Cycle Time, Cost
Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.
Business Expertise
POC with Install Productivity Group (IPG) and Business Unit (BU) for QRAM Alignment, Documentation, Training etc
Oversee product resources availability/capacity/capability across sites
Applies understanding of how the team relates to other closely related areas to improve efficiency of own team
Leadership
First line people management of install engineers
POC for FSO key ramp sites, participate service director's staff meeting
Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines
Problem Solving
Uses judgment to identify and resolve day-to-day technical and operational problems
Escalation/ ramp management partner with ramp/site manager
Impact
Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function
Interpersonal Skills
Uses tact and diplomacy to exchange information and handle sensitive issues
May be required to interact with outside customers, vendors or suppliers
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
No
Relocation Eligible
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
