The ideal candidate combines strong technical problem-solving skills with a passion for continuous improvement, operational excellence, and customer success.
Key Responsibilities
Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities.
Coach field team on root-cause investigations and corrective actions for escalations and recurring product/service issues.
Partner with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems.
Improve the quality and completeness of service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing.
Develop and track quality metrics, dashboards, and action plans to drive continuous improvement.
Drive lessons learned, best practices, and knowledge reuse across the organization.
Drive field quality capability development by reinforcing quality training, coaching teams on problem-solving methodologies, and promoting consistent adoption of quality processes and best practices.
Support product introductions, ramp readiness activities, and field reliability improvement initiatives.
Promote quality culture, first-time-right behaviors, issue ownership, and continuous improvement within the field organization.
We strongly encourage internal candidates — including current Quality Ambassadors, Customer Engineers, and Field Service Managers — to apply, as this role offers a natural next step for those with field quality experience and a passion for driving service excellence.
Qualifications
Minimum Qualifications
Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline, or equivalent field experience.
5+ years of experience in quality engineering or field service engineering (e.g., Customer Engineer, Field Service Manager), manufacturing, customer support, or a related technical role. Quality engineering and field service engineering experience are considered equally relevant.
Experience leading root-cause investigations and corrective actions.
Strong analytical and problem-solving skills with the ability to interpret technical data and identify trends.
Excellent communication and collaboration skills.
Ability to work effectively across multiple functions and influence without direct authority.
Preferred Qualifications
Experience in semiconductor equipment, capital equipment, high-tech manufacturing, or a related industry.
Knowledge of quality management systems and continuous improvement methodologies.
Experience with customer-facing technical support or escalation management.
Familiarity with reliability engineering, failure analysis, and data-driven problem solving.
ASQ, Lean Six Sigma, or other quality-related certifications.
Success in This Role
Successful candidates will
Improve equipment reliability and service quality.
Reduce repeat failures and recurring customer issues.
Increase first-time-right resolution rates.
Improve response times and issue closure effectiveness.
Strengthen collaboration between service, engineering, and quality organizations.
Drive measurable improvements in customer satisfaction and operational performance.
Why Join Us?
This role offers the opportunity to directly impact customer success by transforming field experience into product and service improvements. You will work with cross-functional teams to solve complex technical challenges, improve reliability, strengthen service execution, and help deliver world-class customer outcomes in a fast-paced, technology-driven environment.
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Not Specified
Relocation Eligible
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
