This role is based at our customer site in Leixlip, Co. Kildare and operates on a rotating day‑and‑night shift pattern. Full training will be provided.
Role Responsibilities
Assist in planning the daily work schedule within assigned territory to ensure completion of Installation, Preventive Maintenance and/or remedial maintenance.
Use escalation policies to keep management informed of down situations.
Verify and approve the operational quality of system equipment. Perform quality checks daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also perform wet cleans if/as required.
Instruct customers and trades personnel in the installation, operation and maintenance of systems. Troubleshoot and correct process variations on systems partially with assistance from senior engineers.
Assume responsibility for complete customer satisfaction. Assist in planning, communicating, and co-ordinating support plans with customer management.
Perform start-up, warranty, paid service, and service contract activities. Perform TIER 0,I & II start-ups within established time frames.
Use training and experience to identify some process related system problems.
Develop and implement plans to increase productivity. Tracks equipment performance, install cycle times and plan uptime improvement
Plan and execute support activities on a wide range of Applied Materials' systems.
Minimum Qualifications
An associate degree and field experience or technical certification
1–2 years of related work experience in customer/field support
A willingness to learn how to read and interpret electrical and mechanical schematics
Clear and effective written/verbal communications skills, with an emphasis on documenting details
Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Knowledge of hand tools and proper usage, including a digital multimeter
Physical Requirements
This is a physically demanding position that often requires standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, the use of hand and power tools, and driving or operating heavy machinery including forklifts.
Additionally, because this position may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 10% of the Time
Relocation Eligible
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
