What you will do
The Customer Engineer Shift Manager will lead a shift, ensuring strong adherence to safety standards, effective performance management, robust workforce planning, and compliance with all established procedures and site ways of working.
In this role, field services engineers will report directly to the Customer Engineer Shift Manager, who will work closely with other Customer Engineer Managers. The role holder will interface with all cross‑functional teams (including management, customer, planning, HR and logistics) to maintain safe operations and drive a culture of operational excellence.
Key Responsibilities
1. Shift Leadership & Operations
Lead day-to-day operations to ensure achievement of safety and quality.
Manage shift handovers and ensure accurate communication across teams.
Aid with monitoring tool performance and High Value Problem (HVP) troubleshooting.
2. People Management
Supervise, coach, and develop the engineering team on shift.
Manage scheduling, timekeeping, attendance, and performance conversations.
Ensure shift onboarding and ongoing training compliance.
3. Operational Control/KPIs
Drive Customer Engineer productivity
Execute on customer contract KPI commitment (response time/machine availability)
Manage internal contract KPI commitment (spares consumption, utilisation, tool escalation)
Provide clear reports and updates to leadership and management
4. Safety & Compliance
Maintain a strong safety culture and ensure adherence to all site safety policies.
Lead safety briefings, conduct audits, and drive corrective actions for incidents.
Ensure compliance with quality systems and roll out of new ways of working (WOWs).
5. Process compliance
Partner with engineers to identify improvement opportunities and learnings.
Support root-cause analysis and corrective action implementation.
Promote right-first-time culture.
Identify CE skill gaps for your team related to technical, customer interface and other soft skills
Very knowledge on the Spares process and procedures and support of spares escalations.
Good Knowledge of SAP
6. Continuous Improvement
Lead or participate in a cross-functional improvement project
Identify CE skill gaps for your team related to technical, customer interface and other soft skills
Qualifications & Experience
Essential
Experience in a high-tech manufacturing engineering environment.
Demonstrated leadership experience, (team lead, supervisor, or equivalent).
Strong communication, coaching, and conflict-resolution skills.
Ability to analyse data, understand KPIs, and drive decisions based on info.
Ability to manage and balance priorities
Preferred
Qualification and/or equivalent experience in engineering/manufacturing discipline
Experience with model based problem-solving
Experience with automated tools/equipment and cleanroom operations.
Familiarity with shift-based operations (including nights).
Competencies
Leadership & presence on the floor
Decision-making under pressure
Collaboration across disciplines
Ownership and accountability
Strong organisational and time-management skills
Continuous improvement mindset
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 10% of the Time
Relocation Eligible
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
