What You’ll Do
As a Customer Engineer (also known as Field Service Engineer) you'll serve as Applied’s direct liaison with a leading customer and quickly solve high-value problems on their behalf. By collaborating closely with our customer onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.
This role includes comprehensive training delivered at our state-of-the-art facilities in either Asia or the US. All travel and accommodation arrangements will be fully supported.
Role Responsibilities
Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
Use digital analytics for troubleshooting
Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
Coordinate and communicate directly with customers
Fulfill additional duties, as assigned
Minimum Qualifications
Completion of a Bachelor degree, in a relevant field.
Basic mechanical aptitude
Willing to learn and interpret electrical and mechanical schematics
Experience diagnosing and resolving basic technical challenges
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Valid Driver's License for Germany / EU
Valid authorization to live and work in Germany (EU/EEA citizenship or a valid work visa/residence permit for Germany & / EU) which allows you to undertake business travel within Europe for customer site visits
Preferred Qualifications
1–2 years of work experience in customer/field service support, or a related technical field
Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and their appropriate usage, including digital multimeters
Physical Requirements
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 20% of the Time
Relocation Eligible
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
