Manages agreed process roadmaps at customer sites and presents technology and product roadmaps both internally and externally. Keeps in depth knowledge of process development roadmaps and strategies up-to-date.
Works closely with the account and factory based process and technology groups, the product sales engineers and Accounts Management, Defines/approves process support plans for installation and warranty periods depending on product and process maturity. Determines and implements continuous improvement plan (CIP) for assigned installed base.
Own install base application performance by ensuring optimization of tool utilization and driving local capability and knowledge. Manage and take ownership of new system evaluations
Supports local support service resources during installation and warranty as required to achieve CPS (Customer Process Specification) and/or "best known" process performance. Trains local support service resources to obtain and maintain required process knowledge to support installed base
Responsible for installation and (product) qualification of "new" processes and technologies. Executes process ß-sites.
Keeps detailed knowledge of installed process performance in assigned technological area up-to-date.
Functional Knowledge
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
Explains difficult or sensitive information; works to build consensus
Additional Information
Time Type
Full time
Employee Type
Assignee / Regular
Travel
Yes, 20% of the Time
Relocation Eligible
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
