ABOUT THE ROLE
We are looking for a Lead Customer Engineer to drive business-critical multi-disciplinary engineering projects from concept through execution. This role will leverage strong leadership, communication, planning, and engineering skills to help us manage the increased complexity of our releases and customer requests. Our ideal candidate has lots of experience shepherding complex releases in a fast-paced and customer-centric environment. This position will work cross-functionally with our Engineering, Operations, Sales, Customer & Product teams.
Our Lead Customer Engineer has a unique mix of software expertise, domain knowledge, and an execution-driven mindset. Using these skills, you will work closely with engineering teams to ensure that Applied's products deliver maximum impact toward our customers' autonomy initiatives. This isa high-visibility role that is central to the success of the customer and to the growth of Applied's Korea office.
At Applied Intuition, you will
Help execute end-to-end account strategy for a major enterprise customer.
Serve as the main customer-facing point of contact, managing executive and leadership relationships
Lead large, multi-workstream customer programs - coordinating delivery across simulation, validation, and autonomy workstreams toward key milestones
Drive cross-functional coordination and influence across Applied's engineering, product, and sales teams to ensure customer needs are met through effective prioritization
Prioritize and delegate across competing workstreams and a team of engineers to maximize customer impact
Navigate ambiguity and complex customer situations - including incident response and high-stakes escalations - with composure and sound judgment
Communicate at the executive level, framing program status, risks, and recommendations clearly for senior customer stakeholders
Continuously engage customers to understand further pain points and areas for more project engagements. Evaluate project timings with customers and adjust resource needs based on their feedback
We're looking for someone who has
Significant experience (typically 7+ years) working with external enterprise customers to integrate complex systems, troubleshoot issues, and drive problems to resolution
Thrives in a fast-paced environment, demonstrating urgency, ownership, and the ability to execute effectively under tight timelines.
Demonstrated ability to lead multi-workstream programs and coordinate cross-functional teams under ambiguity
Excellent executive-level and technical communication skills, with a clear focus on solving customer problems
Strong grounding in large-scale software development, with baseline knowledge of software systems
Professional fluency in Korean and English
Nice to have
A strong domain background in sensors, ADAS/AD, automotive, or a closely related field
Experience directly managing or leading teams of engineers in a formal leadership capacity
Has worked with commercially available tools (JIRA, etc.)
Proven track record of leading complex programs involving 15+ software and hardware engineers.
Is gifted with an ability to execute thoughtfully and efficiently, with a “no task is too big or too small” mindset to get the job done
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.
FOR US-BASED ROLES: Applied Intuition is committed to providing an accessible and inclusive application and interview experience to applicants who are disabled veterans and other applicants with disabilities or medical conditions. Reasonable accommodations are available, requesting an accommodation will not affect your candidacy in any way, and you are not required to disclose the nature of your disability or medical condition in order to make a request. If you require an accommodation please contact careers@applied.co. We will work with you!
