Your impact
Serve as the main point of contact for homeowners during the moving process.
Provide personalized guidance on services, including moving assistance, utility setups, home services, and more.
Proactively reach out to clients to ensure their needs are met and to offer support throughout their transition.
Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving-related needs.
Track and manage client requests, ensuring timely and accurate follow-through.
Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary.
Offer creative solutions to resolve challenges that may arise during the moving process.
Maintain accurate customer records and track all interactions in the company's CRM system.
Provide clients with relevant information about their new home, community, and available services.
Identify opportunities to upsell or cross-sell additional services that can enhance the homeowner’s moving experience.
Monitor customer satisfaction throughout the process and implement measures to ensure a positive experience.
Conduct follow-ups after the move to address any remaining needs and to gather feedback.
Qualifications
Ability to understand and anticipate client needs, providing personalized and empathetic service.
Strong verbal and written communication skills, with the ability to explain complex details clearly and concisely.
Ability to manage multiple tasks, vendors, and timelines simultaneously while maintaining a high level of accuracy.
Effective at resolving issues and offering creative solutions to meet customer needs.
Excellent attention to detail when coordinating services and managing customer information.
Ability to identify upsell and cross-sell opportunities to enhance the customer experience.
Must have
The ability to work a 10am-7pm Eastern schedule onsite at our Dallas location.
High school diploma or equivalent (required); customer service, or related field (preferred).
2+ years of experience in customer service or concierge roles.
Experience with CRM systems and service coordination.
Strong problem-solving and multitasking abilities.
Ability to work in a fast-paced environment.
Location
Find out more about our locations by visiting our site https://www.appfolio.com/company/careers#hubs.
All late-stage candidates complete an in-person meeting with an AppFolian as part of our hiring process.
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $50,000.00 - $80,000.00 OTE. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
- Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
- Regular full-time employees are eligible for benefits - see here https://www.appfolioinc.com/careers/life-at-appfolio.
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com http://appfolio.com.
Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers http://appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, or medical condition, pregnancy, genetic information, veteran or military status, or any other characteristic protected by law, you’re always welcome at AppFolio.
We are committed to providing an inclusive and accessible candidate experience. If you need a reasonable accommodation at any point in the application or interview process for a disability, pregnancy-related condition, or religious practice, please contact us at peopleoperations@appfolio.com or (805) 284-0834. You do not need to use any particular wording.
