What you'll do and how you'll have an impact
Lead end-to-end device staging and MDM enrollment across imaging operations, including hands-on support for PXE boot and ISO deployments when needed.
Serve as the primary escalation point and operational backup for the Warranty & Repair team, overseeing the open-repair queue, OEM vendor relationships, and billing compliance for both in-warranty and out-of-warranty work.
Drive ITAD throughput by strategically routing decommissioned devices—directing high-value assets to premium resale channels (e.g., eBay, Back Market) and bulk units to wholesale—to maximize return on retiring assets.
Manage battery replacement queues, stock levels, and PPE supply to ensure safe, efficient processing and maximum device yield.
Analyze and justify labor requirements across all three departments, keeping operations within defined constraints while meeting throughput targets.
Consult with internal teams and external clients to align VAS capabilities with evolving deployment and lifecycle needs.
What we're looking for
2–3 years of experience in IT operations, device lifecycle management, warranty repair, or ITAD, with some team-lead or supervisory responsibility.
CompTIA A+ certification (required).
Hands-on experience with modern endpoint management platforms such as Microsoft Intune or Jamf Pro; familiarity with Apple Business Manager and Microsoft Autopilot/Entra ID is a strong asset.
Working knowledge of PXE boot environments and ISO-based imaging workflows.
Familiarity with OEM warranty billing structures and secondary market pricing for ITAD channels.
Clear, precise communication with both technical and non-technical audiences—this role is a key escalation point for customers and vendors, so ambiguity in messaging has a direct operational cost.
Ability to shift between strategic planning and hands-on execution, because the role requires covering gaps across three departments when specialists are unavailable.
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
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