Sales & Financial Management
Monitor and analyze sales performance by comparing actual sales against weekly targets, previous year’s performance, and projections. Take corrective actions in coordination with other departments.
Set sales targets for stores within the cluster to maximize profitability, taking into account market conditions and store-specific factors.
Review and monitor stock level reports, coordinating with the brand team to ensure optimal inventory levels are maintained.
Monitor inventory movement and take necessary actions to minimize shrinkage and optimize stock turnover.
Customer Experience
Ensure exceptional customer service across all stores by coaching store teams and setting high service standards.
Maintain and enhance the standards of customer service within the cluster, regularly assessing and improving the customer experience.
Address customer inquiries and concerns promptly, striving to exceed customer expectations.
Team Management & Development
Recruit, train, and develop staff on sales techniques, customer service, teamwork, and brand-specific requirements.
Evaluate the performance of store employees annually, promoting open communication through regular coaching and motivation.
Schedule and conduct regular staff meetings to communicate goals, performance expectations, and provide constructive feedback.
Monitor and manage staff scheduling and leave approvals for store managers, ensuring adequate coverage and efficient operation.
Market Analysis & Strategy
Utilize market insights to identify opportunities for growth and adapt store strategies accordingly within the cluster.
Stay informed about market trends, consumer behavior, and competitor activities specific to the assigned brand and area.
Communication & Reporting
Communicate business drivers, merchandise issues, and other relevant information to the Area Sales Manager, Retail Operations Manager, and other key stakeholders.
Prepare and present regular reports on store performance, including successes, challenges, and recommendations for improvement.
Desired Experience
The ideal candidate should have 4-5 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as multi-unit store manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.
