Support potential expansion of voice, video, and data services to additional aircraft and ground forces within the Mobility Air Forces (MAF) mission set.
Provide ServiceNow development and configuration support for ticketing, workflow automation, and IT service management processes.
Support incident response efforts for the 89th Airlift Wing's GSOC at JBA, including detection, analysis, and resolution of security and network incidents.
Conduct data analysis to support GSOC reporting, trend identification, and operational decision-making.
Troubleshoot and resolve complex, Tier 3-level network and systems issues across geographically distributed sites.
Collaborate with government stakeholders, engineering teams, and leadership to ensure mission-critical communications systems remain fully operational.
Document system configurations, network architecture, standard operating procedures, and engineering changes.
Participate in system upgrades, lifecycle refresh planning, and integration testing within the SIL environment.
Qualifications
Minimum Experience
Citizenship: Must be a US citizen Clearance: Must have and be able to maintain a TS/SCI level clearance
Education: Bachelor's Degree in Computer Science, Information Technology, Electrical Engineering, Systems Engineering, or a related technical field.
Years of Experience: 6–8 years of progressive experience in systems/network engineering, with at least 2–3 years at a senior/Tier 3 escalation support level.
Technical Experience
Demonstrated experience with network design, architecture, and engineering in support of satellite, airborne, or other specialized communications systems preferred.
Experience supporting GIG, DISA, or DoD enterprise network environments.
Hands-on experience with routing and switching platforms (Cisco, Juniper), network protocols (TCP/IP, BGP, OSPF, MPLS), and voice/video/data integration (VoIP, VTC systems).
Preferred Qualifications
Advanced certifications such as CCNP, CCIE, CISSP, or equivalent.
ServiceNow Certified System Administrator (CSA) or ServiceNow development certification.
Prior experience supporting executive airlift, special air mission (SAM), or senior leader communications programs.
Experience with Mobility Air Forces (MAF) systems and mission sets.
Experience with satellite communications (SATCOM) systems and airborne communications architectures
Additional Information:Location:Joint Base Lewis-McChord (JBLM), in McChord, WA.On-site: Full-time on-site position Travel: 10% travel may be required
This position is contingent upon contract award.***
