Apl Logistics

Senior Specialist, Program Management

Viet Nam, Vietnam · Hybrid
Salary not published
Posted 4 weeks ago

From Apl Logistics's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations.

What they ask for vs. your profile

Must have

Customer experience
KPI tracking
Logistics
Project management

Your match

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Hi [Name], I just applied for the Senior Specialist, Program Management role at Apl Logistics. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!

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Apl Logistics

Senior Specialist, Program Management

Viet Nam, Vietnam · Hybrid
Salary not published
Posted 4 weeks ago

From Apl Logistics's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

The incumbent is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations. The role will own the strategic operational roadmap for his customer(s), prioritizing and balancing the opportunities for greatest impact to the bottom line, while relentlessly driving optimization of the customer program across active geographies

Lead the governance and delivery of customer programs within the accounts that are assigned

Adopt a regional view of the operational program delivery and its associated impact to customers' strategic goals and objectives

Utilize appropriate programs and project management methodologies to give assurance that intended outcomes are identified and achieved

Collaborate with internal and external partners that are involved in the delivery of defined customer programs

Identify and rectify recurring internal process failures/ redundancies/ problems

Articulate the gaps in performance between customer requirements and our service level internally and externally

Define program improvements by analysing data and trends

Drive the implementation of solutions

Serve as first point of contact with customers

Translate customer requirements into operational procedures, so as to enhance the overall customer experience

Show the full description

Bachelor's Degree or Equivalent Level

Minimum 5 years of relevant international transportation/logistics experience; international order management preferred

Minimum 5 years of experience involving direct customer interaction/ownership

This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations.

What they ask for vs. your profile

Must have

Customer experience
KPI tracking
Logistics
Project management

What they ask for vs. your profile

Must have

Customer experience
KPI tracking
Logistics
Project management

Your match

A free account lets you apply, save this job, see how well you match and check your resume against it.

Reach the hiring team

A short note to a recruiter or the hiring manager after you apply can get your application read sooner.

ATS check

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