There will be a requirement to align to other time zones as needed.
Key Responsibilities
Salesforce & RevOps Enablement (As‑Is Focus)
Develop and maintain clear, role‑based guidance on how Salesforce and RevOps processes are used in practice
Document “how the system works today” from a user perspective (including approved workarounds where relevant)
Translate complex processes into simple, consumable materials (guides, visual flows, FAQs)
Training & Knowledge Management
Design and deliver regular, lightweight training aligned to user roles and responsibilities
Establish and maintain a centralised, trusted source of enablement materials
Refresh training and guidance as processes or standards change
Reduce dependency on ad‑hoc, reactive support through proactive enablement
Partner with Learning and Development to make the materials available
Communications & Change Readiness
Support Salesforce and RevOps changes through clear, timely communications
Partner with Process & Governance and Roadmap roles to
prepare users for upcoming changes
explain what is changing, why, and what it means for them
Ensure communications focus on practical impact, not technical detail
Adoption Insight & Feedback Loops
Monitor and assess adoption, pain points, and common user issues
Use insights from
support queries
training feedback
user engagement
to inform improvements to guidance, training, and future change planning
Act as the voice of the user in RevOps design discussions
Collaboration Across RevOps
Work closely with
Salesforce Process & Governance Analyst (to align guidance with standards and controls)
RevOps Lead (to reflect operating‑model decisions in enablement materials)
RevOps Roadmap & Planning role (to support readiness for upcoming change)
Reinforce governance standards through education and clarity, not enforcement
This Role Does
Improve consistency, confidence, and understanding in Salesforce usage
Reduce avoidable support requests and user frustration
Support audit and control objectives through clear guidance and repeatable behaviour
Enable effective adoption of both current‑state and future‑state processes
This Role Does Not
Own Salesforce configuration or technical build
Act as a project or change delivery manager
Own process design or operating‑model decisions
Replace formal training delivered by external partners or programmes (where applicable)
Skills & Experience
Essential
Experience working in a Salesforce‑enabled business environment
Strong ability to explain complex processes simply and clearly
Experience creating user guidance, training materials, or operational documentation
Confident engaging with stakeholders across Sales, Operations, and RevOps
Strong attention to detail and user empathy
Desirable
Experience supporting system or process adoption initiatives
Familiarity with Salesforce concepts and terminology (user‑level, not configuration)
Experience working with governance, audit, or regulated environments
Experience using tools such as SharePoint, PowerPoint, Visio, or similar documentation platforms
Personal Attributes
Practical, user‑focused, and pragmatic
Clear communicator with a bias for simplicity
Curious about how processes work in reality, not just on paper
Comfortable working in evolving environments with ambiguity
Proactive and improvement‑oriented
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
