The EUT agent is the onsite contact for the local users who interact with the Apex Group IT covering desktop, telephony, networking, and business applications. While providing a high level of customer interaction, EUT agent are responsible to resolve onsite IT requests in a timely fashion. The EUT agent must have a good balance of basic technical skills, and customer facing skills. The role
will report to the IT Operations lead.
Main responsibilities
Onsite IT support for the office
Maintaining the IT infrastructure of the office
Support office technologies and EUC hardware onsite inc.
building and repairing laptops and desktops
L2/L3 support to the Service Desk for end user technology issues
Support of Windows 365 infrastructure and endpoints
Support video conference and meeting room solutions
Deployment of IT equipment to new starters
Collection of IT equipment from leavers
Printer support
Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
Network cabling and patching in office
Office moves and setups
IT Asset inventory management
Provision, deploy and support phones inc. Teams for Voice
Work with vendors who provide IT solutions in the office
Work with local office management on any office technology issues/requirements
Working closely with the Group IT
Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
Highlight and report all major IT issues and risks to Service Manager in a timely manner
Escalation point for any issues and requests for users in the office
Research, test and implement new systems to improve efficiencies and satisfy user requests
Other duties in support of the Group IT, as assigned by the EUT Manager
Education requirements
University degree, BAC+2/3 in an IT related discipline or equivalent through relevant work experience.
Work experience requirements
Minimum of 4-6 years of related work experience.
Mandatory professional qualification
Specify the mandatory qualification or certification required for the position.
Competences
Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
Good written and communication skills in Englis
Experience with documentation and improving SOPs and other process documents
Good customer focus, and excellent timekeeping is a key requirement of the role
Good interpersonal skills, with a focus on listening and questioning skills
Good problem-solving abilities and capability to work under own initiative
Experience with configuring and supporting any version of Windows 11 and windows 365
5+ years’ experience in a computer related support or and IT operational environment
Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365 and Windows 365
Good written and communication skills in English
Experience with documentation and improving SOPs and other process documents
Good customer focus, and excellent timekeeping is a key requirement of the role
Good interpersonal skills, with a focus on listening and questioning skills
Good problem-solving abilities and capability to work under own initiative
Experience with configuring and supporting any version of Windows Desktop (10/11)
Some basis experience with supporting physical networking is desirable but not essential
Computer/office software knowledge and skills
Detail the software applications required for successful performance.
Understanding of Microsoft active directory Knowing DNS and DHCP technologies
Mindset and behaviour
Adaptability and strong problem-solving skills.
Ability to work independently, efficiently and target oriented.
Excellent time management skills with ability to work to tight deadlines.
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
