Role Responsibilities
Working as a part of a global team to provide application support across several applications in APEX Group.
Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
Define new services when required and perform regular updates of the service catalogue.
Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
Follow the IT change management process when performing any changes in both PROD and NON-PROD environments.
Develop and provide effective dashboards and regular reports to support leadership and project teams.
Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).
Provide response and deliverables related to audit and compliance requests.
Perform analysis of the functionality of software applications and suggest significant improvements.
Offer software application support under the supervision of the senior engineer
Consult skillfully with the team of software development, clients, and internal users to improve application performance.
Ensure very effective back-end and front-end functionality of all applications.
Establishing the main causes of application errors while escalating serious concerns to the Senior engineer.
Efficiently managing code migration across various environments only to ensure synchronized and continued functionality.
Documenting processes proficiently and continuously monitoring the application performance metrics.
Keep an updated record of configuration changes while scheduling the updates of applications.
Provide extensive front-end support to all colleagues and clients of other departments.
Efficiently manage coordination at both local and international levels, whenever and wherever required.
Skills Required
Excellent IT skills with the ability to learn new systems and processes with ease.
Experience with fund administration and finance applications.
Experience in supporting core line business applications.
Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding
Understanding on Azure cloud
Understanding on Client Server Architecture
Strong verbal and written communication skills and ability to present in a clear and concise manner.
Experience with Azure desirable.
Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies.
Educated to Batchelor Degree Level or equivalent qualifications/ work experience.
Able to Manage team and guide them with the Standard process
Able to provide MIS out of Tickets/work
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
