WealthTech of the Year
2025 - Presented by US FinTech Awards
The World’s Top 250 Fintech Companies
2024 - Presented by CNBC
ABOUT THIS ROLE
We are seeking a skilled and customer-oriented Application Support Engineer to join our production support team. In this role you will act as the primary escalation point for production issues, work alongside engineering to resolve complex problems, and use AI tooling to remove repetitive work.
Duties/Responsibilities
Incident and Escalation Response
Serve as the escalation point for frontline support, owning complex production issues end to end from triage through resolution and client communication
Participate in major incident response, providing impact analysis and actionable recommendations
Monitor system performance and availability, resolving issues before they impact clients
Manage production access and support configuration and change management activities
Automation and AI Tooling
Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction
Build and maintain automations and reusable AI assets that other engineers can run
Validate AI-generated output before it reaches a client, a ticket, or production
Collaboration and Knowledge Sharing
Collaborate with development teams on fixes and improvements, and mentor newer engineers on the team
Create and maintain runbooks, troubleshooting guides, and knowledge base articles
Education and/or Experience
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
3+ years of experience in application support, preferably in a financial services or trading environment
2+ years in a customer-facing role
Strong foundational knowledge of networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL)
Ability to read and modify application code in a compiled language preferred
Required Skills/Abilities
Strong understanding of REST APIs, Google Cloud Platform, and microservices architecture
Proficiency in SQL and NoSQL databases (MSSQL, MongoDB, Postgres)
Solid networking knowledge, including TCP/IP, DNS, and network security concepts
Experience with Linux and Windows operating systems
Strong scripting abilities in Python and PowerShell
Practical skill with AI coding assistants, including the ability to break a problem into a workable prompt, iterate on the output, and recognize when the tool is wrong. Experience with Claude Code preferred
Judgment about where automation pays off and where a process should stay manual
Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
Strong customer service orientation and ability to communicate technical concepts to non-technical audiences
Experience with observability and ticketing platforms such as Datadog, Jira, Zendesk, Confluence, and PagerDuty is a plus
Familiarity with trading systems, financial markets, and regulatory requirements is a plus
Work Environment
This role operates in a hybrid environment, in office 3 days per week.
Participation in a shared on-call rotation is required, including nights, weekends, and market holidays.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
