Digital Technical Analyst ID: 2582939 / 2582943 Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like We are seeking a Digital Technical Analyst to support BAU delivery, projects, and process improvements for digital and IT solutions across the APAC region. This role bridges business needs with technology and works closely with core IT, data, security, and business stakeholders to ensure our applications are efficient, secure, and compliant throughout the product delivery lifecycle. In this position, you will be responsible for overseeing and driving the technical aspects of technology products, projects and initiatives. You will collaborate closely with multi-functional teams to ensure the successful delivery of digital solutions, while providing technical guidance throughout the project lifecycle. The ideal candidate is a strategic thinker, an excellent communicator, and possesses a deep understanding of technology and best practices. Maintain regular contact with their customer base and demonstrate an understanding of the various customers’ requirements now and into the future. Understand and document the component services which comprise their application product. Partner with the APAC delivery lead to run delivery quality control for application components of projects aligned to their application domain. Participate in the Scrum agile development teams as the technical product owner, particularly handling an effective pipeline of stories (work) which is suitable for inclusion in sprint planning. Collaborate with the relevant architects around the technical direction of the product. Update the PMO and customer stakeholders regarding the plan and relevant current state and activities / projects. Skills and experience that will lead to success Must Have: Hands-on experience in a Technical Analyst or similar IT role – minimum 3 years. Experience in digital technology, IT analysis, or systems analysis, ideally within insurance or broader financial services. Demonstrable experience producing clear technical requirements, deliverables, and acceptance criteria that support successful delivery. Demonstrable experience creating technical artefacts such as process maps, technical flow diagrams, and UI mock ups, including controls and behaviours. Solid grasp of data and data relationships, including working with different data formats, structures, and integration patterns. Good understanding of modern CMS platforms, including integration, configuration, and development considerations. Strong understanding of web technologies, frameworks, and design principles relevant to modern digital experiences. Experience with cloud platforms, APIs, and modern system integration patterns. Solid grasp of modern Software Development Lifecycles (SDLC) and delivery methods, including Agile and Waterfall. Solid working knowledge of relational databases, with proven competence in Microsoft SQL and related reporting/analytics tools. Experience working with vendors and third party platforms to deliver, integrate, and support technology solutions. Understanding of cybersecurity, technology risk, and compliance requirements in regulated environments (e.g. insurance or financial services). Demonstrated commitment to continuous learning and self-improvement in both personal and technical skills. Nice To Have: Experience in the insurance industry is desirable. Exposure to insurance systems (e.g. policy, claims, underwriting, billing) and their end-to-end processes. Experience working in virtual, distributed teams across multiple countries, using modern collaboration and video conferencing tools. Experience working closely with database and development teams and communicating effectively with technical parties. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 2582939 Digital Technical Analyst ID: 2582939 / 2582943 Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like We are seeking a Digital Technical Analyst to support BAU delivery, projects, and process improvements for digital and IT solutions across the APAC region. This role bridges business needs with technology and works closely with core IT, data, security, and business stakeholders to ensure our applications are efficient, secure, and compliant throughout the product delivery lifecycle. In this position, you will be responsible for overseeing and driving the technical aspects of technology products, projects and initiatives. You will collaborate closely with multi-functional teams to ensure the successful delivery of digital solutions, while providing technical guidance throughout the project lifecycle. The ideal candidate is a strategic thinker, an excellent communicator, and possesses a deep understanding of technology and best practices. Maintain regular contact with their customer base and demonstrate an understanding of the various customers’ requirements now and into the future. Understand and document the component services which comprise their application product. Partner with the APAC delivery lead to run delivery quality control for application components of projects aligned to their application domain. Participate in the Scrum agile development teams as the technical product owner, particularly handling an effective pipeline of stories (work) which is suitable for inclusion in sprint planning. Collaborate with the relevant architects around the technical direction of the product. Update the PMO and customer stakeholders regarding the plan and relevant current state and activities / projects. Skills and experience that will lead to success Must Have: Hands-on experience in a Technical Analyst or similar IT role – minimum 3 years. Experience in digital technology, IT analysis, or systems analysis, ideally within insurance or broader financial services. Demonstrable experience producing clear technical requirements, deliverables, and acceptance criteria that support successful delivery. Demonstrable experience creating technical artefacts such as process maps, technical flow diagrams, and UI mock ups, including controls and behaviours. Solid grasp of data and data relationships, including working with different data formats, structures, and integration patterns. Good understanding of modern CMS platforms, including integration, configuration, and development considerations. Strong understanding of web technologies, frameworks, and design principles relevant to modern digital experiences. Experience with cloud platforms, APIs, and modern system integration patterns. Solid grasp of modern Software Development Lifecycles (SDLC) and delivery methods, including Agile and Waterfall. Solid working knowledge of relational databases, with proven competence in Microsoft SQL and related reporting/analytics tools. Experience working with vendors and third party platforms to deliver, integrate, and support technology solutions. Understanding of cybersecurity, technology risk, and compliance requirements in regulated environments (e.g. insurance or financial services). Demonstrated commitment to continuous learning and self-improvement in both personal and technical skills. Nice To Have: Experience in the insurance industry is desirable. Exposure to insurance systems (e.g. policy, claims, underwriting, billing) and their end-to-end processes. Experience working in virtual, distributed teams across multiple countries, using modern collaboration and video conferencing tools. Experience working closely with database and development teams and communicating effectively with technical parties. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
