- Role Type: Permanent
- Role Location: Melbourne/Sydney/NSW/Brisbane
- Work Hours: Standard
What will your day look like?
As an Manager Quality, you will
Customer First
Champion customer outcomes by supporting the delivery of consistent, high-quality advice and connecting clients with appropriate wealth solutions.
Identify and remove process inefficiencies that impact customer, adviser and support team experiences.
Promote clear, practical guidance and communication across the advice practice.
Simplicity & Operational Effectiveness
Enhance advice delivery by building adviser capability and driving consistency in advice practices.
Leverage customer, frontline and operational insights to identify and implement continuous improvements.
Provide advice quality expertise and support to advisers and key stakeholders across the business.
Resilience & a Well-Managed Business
Maintain robust advice frameworks, processes and guidance that align with regulatory requirements and ANZ policies.
Identify, manage and escalate risks, issues, incidents and complaints, ensuring timely resolution and continuous improvement.
Partner with Risk, Compliance and business stakeholders to strengthen controls and uphold advice quality standards.
Foster a culture of ethical decision-making, customer focus and sound risk management.
Building for Growth & Scale
Support the development of scalable and efficient operating practices that enable sustainable business growth.
Assist with the implementation and embedding of regulatory and business change initiatives.
Contribute advice quality and first-line compliance expertise to the ongoing evolution of ANZ's wealth proposition and operating model.
People & Leadership
Collaborate within a high-performing team, fostering accountability, excellence and a strong customer and risk culture.
Build effective relationships across Advice, Private Banking, Operations, Product, Technology, Risk and Compliance to deliver shared outcomes.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Deep knowledge of financial services with experience across financial advice and compliance functions.
Strong understanding of end-to-end advice processes and related legal, regulatory, risk and control requirements.
Demonstrated ability to simplify processes, improve customer and frontline experiences and create capacity.
Experience strengthening processes, controls, governance and ways of working in a regulated business.
Strong stakeholder management, communication and presentation skills.
Strong problem-solving skills, attention to detail and sound judgement.
Good-to-have knowledge, skills and experience
Experience across retail and wholesale financial advice.
Experience providing financial Advice or in a role require a high level of understanding of advice compliance.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 127165 .
Job Posting End Date
19/11/2026, 11.59pm, (Melbourne Australia)
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