- Role Type: Permanent role
- Role Location: Sydney NSW or Melbourne VIC
- Work Hours: Full time (40 hours per week)
What will your day look like?
As a Manager, Pre-Trade Services, you will
Prepare Management Information reports for clients
Provide transparency & grow the business through prioritisation of resource to focus on clients profitable for ANZ
Maximise wallet opportunity by Onboarding clients in shortest time possible
Reduce any financial loss which may arise from Client escalations received by Client Services
Manage the customer, Sales, and relationship manager expectations when servicing the customer
Act as a customer escalation contact, interact with key client to understand current and future requirements, receive feedback on ANZ’s performance, and look for solutions to any problems encountered
Provide tailored solutions to client’s overall Markets Life Cycle challenges that considers global regulatory and compliance requirements, along with product fulfilment requirements to ensure product behaves as client wishes and has a positive customer experience
Act as customer contact point, building lasting client relationships by taking ownership of customer enquiries and work collaboratively to achieve a resolution
Provide oversight, quality control and escalation on teams onboarding due diligence on new clients, periodic review and data management process
Responsible for making an analytical risk assessment in line with Policy and Procedures ensuring end-to-end on-boarding process is followed according to ANZ policy and regulatory requirements
Ensuring end-to-end onboarding and life cycle process is followed according to ANZ policy and local regulatory requirements
Maintain the integrity of work and data generated and report regular communication with the relevant stakeholders
Provide input from vast experience and Identify opportunities to improve process and lead the global implementation of these improvements.
Act as an SME, you will manage and build relationships with customers and Relationship Managers to ensure all ANZ’s Markets Customer’s experiences are understood and all requirements are met
Effectively manage team members ensuring both objectives are meet and individuals receive growth and career opportunities
You will work according the ANZ Values and maintain a customer focus in your day to day life
Provide management coverage in line manager’s absence or as requested for particular delegated projects
Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements
Resolve issues or escalate them as required
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in Banking, preferably in Markets space
Knowledge of Markets products, different client types, and trade life cycle and Markets processes
Strong regulatory knowledge and ability to address audit outcomes and implement process controls. Be able to identify risks in processes and take ownership to improve processes
Strong system knowledge across Markets External Platforms
Understand the Markets Trade Lifecycle (trade execution, confirmations, settlements)
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 121564 .
Job Posting End Date
18/11/2026, 11.59pm, (Melbourne Australia)
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