About the Role
As a [Role] in our [Tribe/Team/Domain/Business Unit], you’ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist?)]. This role analyse a client's relationship, transactions and requirements to provide advice and support and/or specialist transaction banking expertise to customers. These positions will use a unique and comprehensive understanding of a multitude of payments and markets processes, systems knowledge and technologies and to deliver quality services to enhance the customer experience.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type
Role Location
Work Hours
What will your day look like?
As a Client Service Specialist, you will
Be accountable for delivering exceptional service to customers within ANZ's Institutional & FI segments.
Manage a portfolio of customer groups spanning the Institutional and FI segments
Build and develop strong customer relationships, which maximise satisfaction levels and retention
End to end management of escalations raised by customers where there have been service/operational errors or failures
Pro-active education of customers to minimise effort and rework when interacting with the bank
Pro-active education of internal stakeholders (RMs/AMs) to minimise any effort on their part
Communication of system outages to impacted customers and managing expectations
Identify opportunities for process improvements to increase efficiency and reduce the chance of errors
Collaboration with multiple IOA teams to achieve optimal customer outcomes
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong experience in PCM
Good knowledge of transaction banking and servicing of Institutional and FI customers
Experience in managing customer service and operational needs.
Good influencing, problem solving and negotiation skills
Experience in delivering customer focused outcomes
Demonstrated ability to deliver outstanding service and meet competing demands
