Responsibilities
Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members
Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure
Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage
Create exec-support runbooks and SLAs that keep the service consistent as it grows
Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go
Handle ABP escalations and exec-urgent issues calmly, and route into specialist lanes or IT Engineering pods when a request needs them
Establish the board member device, account, and access setup process with our Onboarding lane
Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage
Participate in the Core on-call rotation and contribute to the knowledge base and runbooks
Maintain a regular on-site presence in San Francisco
You may be a good fit if you have
7+ years of experience in IT support and 3+ years in executive support
Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service
Experience supporting executives, their assistants, or a board to a white-glove standard
A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told
Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle
AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure
Composure when an urgent escalation lands, and the judgment to know when to pull in help
High polish and low ego: you take pride in service quality and still pick up whatever the team needs, including the ordinary queue work
A security-first mindset and excellent judgment about when user experience yields to security requirements
Comfort with ambiguity: you can make progress before the process exists, and you enjoy shaping how things should work
The instinct to write things down: runbooks, KB articles, and status updates that keep people informed
Nice to have
Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements
AV depth beyond first response, such as broadcast, live events, or room design input
Experience building runbooks, self-service content, or support automation
Experience supporting AI/ML research environments or highly technical user bases
Deadline to apply: None. Applications will be received on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary
$180,000—$265,000 USD
Logistics
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
