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Purpose of role
The Program Manager within Amplity has responsibility for leading and managing large singular teams, or multiple smaller teams of field-based individuals, namely Medical Science Liaisons (MSLs), Patient Diagnosis Liaisons (PDLs), Clinical Trial Liaisons (CTLs) etc.) to deliver specific Client specific project KPIs.
This role has overall responsibility for directing and facilitating the recruitment process of field-based teams, on-boarding them into new roles and ensuring individuals have the correct therapeutic and product knowledge to safely and compliantly converse with HCPs at a peer-to-peer level.
Daily management of the field-based team is a key aspect of the role ensuring the effective implementation, execution, and delivery of Client requirements to achieve key goals in specific locations and sites. Retention and expansion of assigned projects is a key goal.
The specific deliverables being managed can vary and is defined in the contract Amplity holds with the client organisation.
Meaningful management expertise may be deployed in the following areas:
Implementation and delivery of overall Client strategy
Setting and monitoring of KPIs
Execution of key strategic plans in the field
Consultancy services to Client in helping to shape and form localised planning
Creation of internal and external reports
Insight gathering to develop future strategy and create better solutions
Performance management, appraisals and renumeration
Training and coaching of field teams to increase skills and capabilities that drive outstanding clinical and scientific conversations and outputs
Pastoral care of the field team
Assisting the renewals process
Field visits and individual coaching will be a fundamental aspect of this role, together with regular appraisals and feedback. The Program Manager is responsible for ensuring all field-team members are appropriately trained and have the right support and tools to deliver high performance and meet the strategic requirements of the Client and Company.
Key accountabilities
Clients – External/Internal
Proactively manage relationship with assigned contacts in client organisations and seek opportunities to strengthen and build new relationships; be “the true partner”
Develop and maintain positive relationships with relevant stakeholders in client organisation, referring business opportunities and insights to the Director, Medical, and the aligned Account Director
Integrate full range of Amplity offerings and capabilities into all client discussions as appropriate
Drive and facilitate Quarterly Business Reviews with the Client and all Amplity support functions
Encourage collaboration and innovation within Amplity to create exciting client solutions
Role model Amplity values and represent our brand, demonstrating sound judgment and integrity in all aspects of the role
Monitor project status/changes and develop solutions to address arising issues by engaging the Director, Medical, People (HR) Team, Finance Manager and Account Director on issues that may impact revenue, client expectations or satisfaction and issues related to public perception of client organisation or its products
Stay up to date on the industry and trends developing
Use industry knowledge and news to identify new potential new opportunities
Assist as needed with wide team on ad-hoc duties as required and as appropriate to the role
Collaborate and meet regularly with colleagues and client as appropriate
Share best practice and feedback to drive improved business performance internally
Provide input to help shape business strategy, be the ‘voice of the field-based team’ and an advocate for their role and their contribution towards business and client success
Gain engagement and support from all those involved in Client projects to deliver exceptional quality to exceed Client expectations
Actively participate in the renewals process, working collaboratively with Leadership to execute efficiently and effectively
People
Liaise with Talent Acquisition (TA) team to refine and finalise candidate search criteria and collaborate regularly during recruitment process, providing feedback where appropriate
Develop and maintain excellent relationships with relevant key stakeholders in the client organisation and communicate clearly and frequently with the Director, Medical
Be the ‘voice of the field-based teams’ within Amplity, to ensure resources are aligned to the support their needs
Conduct second stage interviews, co-ordinate client ‘Meet and Greet’ calls or meetings
Work in collaboration with Project Managers to plan and implement assessment centres, ensuring full attendance and make final candidate selections
Work in collaboration with HR and project management to facilitate induction and onboarding for new starters in collaboration with relevant departments
Ensure relevant objectives and plans are in place to successfully manage end of probation discussions
Translate programme/project requirements into operational task and Key Performance Indicators
(KPIs) for successful execution of contracted deliverables
Set expectations with team around performance, providing clear goals and direction and managing/removing any barriers to success, clarify appropriate communication routes
Manage any employee relations and contractual issues or concerns related to employee terms and conditions in conjunction with People (HR) Team
Coach team to plan, conduct and follow-up on outstanding scientific exchange with external experts and Thought Leaders
Use a coaching approach to enable team to grow and develop
Know strength/grow strength
Observe and listen
Ask insightful questions
Capture outputs to ensure there is a clear action plan to enhance performance
Identify training needs and facilitate interventions utilizing Amplity’s LMS to meet these needs e.g. coaching sessions, workshops, remote learning and working with Client lead to understand costs and budget implications
Ensure team members are equipped with appropriate IT software/hardware, understand how to use it and have access to support services e.g. helpdesk
Motivate, retain and develop team to progress towards an aligned vision and goal
Processes
Liaise with People (HR) Team to raise employment contracts and necessary onboarding documentation
Approve absence requests in accordance with company guidelines
Manage all employees in accordance with Company policies and country standards e.g. absence, disciplinary, performance etc.
Monitor individual and team performance against KPIs, collate insights and prepare client reports that add genuine value to client’s therapy area strategy
Respond to queries and questions related to client projects in a timely and supportive way
Share relevant Amplity and Client procedures and processes to ensure team operate within a compliant framework and in accordance with legal requirements
Conduct regular field-visits and undertake regular 1:1s (face-to-face or remote, depending on geography)
Work closely with wider team and business to ensure key information and feedback is shared to improve future proposals and client offerings
Plan and create necessary processes to capture feedback and “next steps” for end of projects ensuring full collaboration with all departments
Work with TA to develop process for exploring all opportunities for redeployment of employees to relevant projects
Work in conjunction with People (HR) Team to process any leavers
Work with Account Director to capture any feedback related to projects to inform future proposals
Create and produce timely reports as required by leadership
Through keeping up to date with the industry drive new ways of working and process improvements in line with industry news and trends
Develop and implement appropriate processes to ensure operational effectiveness of team
Share insights and business opportunities with Business Development team for follow up
Maintain the required technical and scientific expertise including competitive landscape and pipelines
Maintain up to date and relevant knowledge of therapy area, clinical papers, patient treatment pathways and client products and support team with training in this area
Comprehend and communicate complex technical and scientific information and terminology
Establish and maintain relationships with national and international Key Stakeholders to drive client’s medical strategy.
Role model excellence in scientific exchange
Accompany and support team at national and international congresses if required
Understand aspects of healthcare environment that may influence client’s medical strategy and provide input and insight to help drive success
Financials
Always negotiate offers in line with budget prepared and where these exceed outlined budget, liaise with Finance and client to gain approval
Ensure self and team operate within any financial budgets allocated
Approve all travel and expenses incurred by team in accordance with company policies and within agreed timelines
Provide input into any financial planning and control procedures as required
Ensure team has access to and understand how to use financial systems
Always operate in a cost-efficient manner
Assist with any forecasting and financial data that Business Acquisition or Finance may have
Demonstrate ROI with all activity where possible
Assist as needed with wide team on ad-hoc duties as required and as appropriate to the role
Essential Skills, Knowledge and Experience
Educated to degree level or equivalent – scientific field highly desirable
PhD or MD equivalent highly desirable
3-5 years prior experience in pharmaceutical or healthcare including understanding of drug development
Demonstrable experience of people management
Critical appraisal of scientific data
Fluent English
Knowledge of compliance framework for field-based medical roles
Knowledge of industry codes of conduct
Therapy area knowledge and/or experience highly desirable
Demonstrable experience working in a fast-paced environment
Proficient in the use of Microsoft Office packages
Solution driven with the ability to work collaboratively
Exceptional customer focus
Exceptional listening skills to fully understand client requirements and needs, with the ability present workable solutions
Other Requirements
Ability to travel Globally (as required)
Full Driving License essential
Fluency in at least one other language, highly desirable
Values
These are our company values that we expect all candidates and potential employees to embody as these values strongly underpin our culture:
Excellence
Passion
Integrity
Innovation
Collaboration
Performance Competencies
These are core traits we look for in all candidates and potential employees. They are assessed throughout the interview process:
Planning and organisation
Drive for results
Communication skills
Customer focus
Technical expertise/knowledge
Problem solving and decision making
How to Apply
If you are a passionate Medical Affairs leader with experience managing field-based medical teams, driving client partnerships, and delivering operational excellence across complex healthcare programs, we would love to hear from you.
This is an exciting opportunity to join Amplity's Global Medical Solutions team and play a key role in shaping, leading, and developing high-performing medical field teams across international markets.
Please submit your CV in English.
Applications will be reviewed on an ongoing basis.
For questions regarding the role or if you require reasonable adjustments during the recruitment process, please contact:
Laura Franco
📧 laura.franco@amplity.com
Please Note
This role requires prior experience in people leadership, Medical Affairs, and the management of field-based healthcare or pharmaceutical teams.
Experience working within the pharmaceutical, biotechnology, or healthcare industry is essential.
Candidates must be willing and able to travel internationally as required.
Fluency in English is mandatory, and additional European languages are considered an advantage
About Us
Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy
We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
