This is a software engineering role with a tight customer feedback loop. It is ideal for a pragmatic generalist, especially someone with backend or infrastructure depth who enjoys ambiguous problems, production systems, fast decisions, and immediate impact.
WHAT YOU’LL DO
Serve on the engineering front line in Unthread, our Slack aggregation and workflow layer, for key customer accounts.
Answer technical questions by reading the code, tracing behavior, inspecting production signals, and building a clear explanation, not by forwarding the thread.
Diagnose and fix bugs, then validate the outcome with the customer.
Design and implement product or platform features when doing so is the fastest, highest-quality way to solve the customer’s problem.
Act as the engineering point of contact for urgent issues in key customer accounts’ Slack channels, coordinating the response while retaining technical ownership.
Represent engineering in customer office hours and, for selected accounts, recurring weekly meetings.
Partner closely with customer-facing and product teams while maintaining crisp ownership, communication, and escalation paths.
Identify recurring patterns and improve tooling, documentation, observability, APIs, and product surfaces so the next issue is easier, or never occurs.
Help define the operating model, technical standards, and culture of a new team.
WHAT SUCCESS LOOKS LIKE
Enterprise customers get fast, technically credible responses and feel that one engineer owns the problem through the finish line.
A meaningful share of customer issues are resolved by Enterprise Engineering without disrupting product-team roadmaps.
You ship high-quality fixes and features across unfamiliar parts of the stack while preserving reliability and maintainability.
Recurring customer pain becomes durable product, platform, or operational improvement.
You earn trust with customers and internal teams through sound judgment, decisive execution, and clear communication under pressure.
WHAT WE’RE LOOKING FOR
Strong software engineering experience and the ability to contribute production-quality code in a large, evolving codebase.
A generalist mindset with meaningful depth in backend, distributed systems, infrastructure, data systems, or developer platforms.
Excellent debugging instincts: you can move from an imprecise report to a reproducible problem, root cause, and robust fix.
Comfort operating in production, using logs, traces, metrics, and code to reason about system behavior.
Bias toward action without sacrificing engineering quality; you know when to make the contained fix, when to invest in a broader solution, and when to escalate.
Clear, empathetic communication with both deeply technical and non-technical stakeholders.
Composure and good judgment in urgent situations.
Low ego and high ownership. You enjoy crossing team and system boundaries to get the right outcome.
YOU MAY BE ESPECIALLY EXCITED ABOUT THIS ROLE IF…
You like learning a broad codebase and becoming effective in unfamiliar systems quickly.
You want customer proximity because it makes you a sharper engineer and gives your work a shorter path to impact.
You enjoy the mix of debugging, systems thinking, product judgment, and hands-on implementation.
You are energized by building a new team and defining what excellent enterprise engineering looks like.
WHY AMPLITUDE
Work on a product used by thousands of companies to make better decisions
Be part of a team that’s expanding beyond analytics into a full digital optimization platform
Join a culture that values ownership, velocity, and craft
Have outsized impact on a top company priority
OUR VALUES
At Amplitude, our values guide how we show up for one another and for our customers:
Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
Ownership: We take the initiative to solve problems that drive our shared company success.
Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.
We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
SOME OF OUR BENEFIT PROGRAMS INCLUDE
Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
Flexible time off, p aid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more
Excellent Parental benefits including : 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
Employee Stock Purchase Program (ESPP)
Other fun facts about Amplitude
Our customers love us! They've said we're the #1 product analytics solution https://www.g2.com/categories/product-analytics/enterprise for 23 quarters in a row on G2.
We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.
We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
This role is eligible for equity, benefits and other forms of compensation.
Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)
Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $183,000 - $276,000 total target cash (inclusive of bonus or commission)
Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $183,000 - $276,000 total target cash (inclusive of bonus or commission)
Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)
Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)
Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.
#LI-Hybrid
OUR VALUES
At Amplitude, our values guide how we show up for one another and for our customers:
Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
Ownership: We take the initiative to solve problems that drive our shared company success.
Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.
We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
Some of our benefit programs include
Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
Flexible time off, p aid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more
Excellent Parental benefits including : 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
Employee Stock Purchase Program (ESPP)
Other fun facts about Amplitude
Our customers love us! They've said we're the #1 product analytics solution https://www.g2.com/categories/product-analytics/enterprise for 23 quarters in a row on G2.
We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.
We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice https://amplitude.com/job-applicant-privacy-notice.
