Adaptability to simultaneously manage different types of projects with varying goals, stakeholders, and tools.
Tracking partner-specific milestones, deliverables, and reporting cadence across a portfolio of professional development partnerships.
In this role, you’ll engage closely with customer-oriented teams to deliver high-quality outcomes that align with strategic business objectives across projects of varying type and size. From end-to-end project management to contributing to larger portfolio initiatives, the project manager ensures the work of the Customer Experience team is smooth and cohesive, defining what is in scope, and renegotiating it explicitly if the goals or details change.
We’re looking for a proactive, adaptable project manager who meticulously tracks and considers details, picks up new systems quickly, and thrives on a fast-moving, highly connected team. They build trust as effortlessly as they build processes, asking clarifying questions before the work starts, naming trade-offs early, and holding a plan steady when the pressure is on.
A note on what this work is actually like. Projects here move fast, and much of the delivery depends on partner teams outside this one. The project managers who do well are comfortable working without direct authority, ask questions early rather than filling gaps with assumptions, and are willing to say when a timeline or a scope needs to change. If that sounds energizing, you’ll do well here.
This is a one-year fixed-term position beginning on the employee’s date of hire Depending on business needs, the term may be extended or converted to a full-time position at a future date.
Essential Responsibilities
Project Planning & Monitoring
Integrate deeply into project work to understand priorities, the smoothest path to success, and ensure timeline and quality expectations are met.
Develop and maintain detailed project plans, timelines, and workflows to enable strong tracking from start to finish. Ensure alignment of tools to the size and complexity of the project, as well as stakeholder needs and expectations.
Collaborate with team leaders to define realistic milestones and ensure alignment with the overall project.
Track the effectiveness and impact of project initiatives. Monitor performance data, analyze trends, and propose data-driven solutions for continuous improvement.
Move quickly to unblock urgent needs within the scope of your projects, and escalate with judgement as needed.
Build a deep knowledge of key systems and technologies used in Customer Experience, including but not limited to: Salesforce, Slack, Tableau, Amplify Products, Concur, and Google Suite. Maintain expertise even as systems change or new features are released.
Maintain and update project roadmaps and trackers that give leadership real-time visibility into the status of multi-workstream initiatives
Meeting Leadership & Communications
Develop communication plans with stakeholders identified and communication needs established.
Provide visibility into progress across stakeholder groups, including executives and project team members.
Proactively communicate risks or delays and propose mitigation strategies.
Coordinate meetings: identify attendees, schedule, develop agenda, facilitate, document. Ensure meetings end with clear next steps tied to goals.
Build strong partnerships and collaborate with peers in CX Insights; Customer Success & Development; Design, Training & Development; PD Operations; and other teams at Amplify to drive alignment and successfully execute projects, including those that involve external partners and stakeholders
Process Optimization & Continuous Improvement
Deeply understand and map current processes, proactively raising opportunities for improvement, redundancies, or risks to leadership.
Effectively define strengths in processes to replicate as well as clearly defining issues to address.
Ask questions to drive toward clarity and solutions. Navigate ambiguity with ease, demonstrating adaptability and resilience in uncertain situations. Clarify objectives, establish clear goals, and develop actionable plans to move initiatives forward despite uncertainty.
Lead and/or support change management efforts to drive adoption of new processes and initiatives. Communicate effectively with stakeholders to build buy-in, address concerns, and overcome resistance to change. Provide guidance and support to teams throughout the implementation process.
Help foster a culture of innovation, creativity, and continuous improvement within the Customer Experience team, encouraging colleagues to contribute ideas, experiment with new approaches, and challenge the operational status quo.
Establish upfront how success will be measured and what a strong output accomplishes, including the quality bar, timeline, and any non-negotiables.
Flexible Engagement & Team Commitments
Integrate and align your work with team and company priorities, actively contributing to the achievement of these goals.
Participate in and/or lead team commitments, including working groups, team meetings, projects, and other initiatives contributing to the overall success of the CX team at large.
Flexibly support various initiatives as needed, adapting to the changing needs of the organization and contributing to emerging projects or priorities.
Travel occasionally, including onsite meetings a few times per year and, as needed, travel for training.
Minimum Qualifications
Bachelor’s Degree or equivalent practical experience.
3-5 years of experience in project management, including overseeing multiple complex, cross-functional projects or related initiatives simultaneously.
Strong experience in the K-12 education landscape, such as school operations or Edtech
Experience designing and implementing end to end processes from a stated goal or outcome.
Experience effectively managing and prioritizing multiple projects to meet deadlines.
Experience building data visualizations that help communicate progress and drive decision making.
Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences.
Tech and data savvy - exceptional with Google, Apple, and/or Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease.
Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations.
Experience holding scope, a timeline, or a quality standard with stakeholders who are senior to you and outside your reporting line.
Experience delivering work that depends on a technical or build partner outside your own organization.
Preferred Qualifications
Certification in project management or related process.
Experience using project management tools.
Experience with projects that impact a large number of stakeholders (e.g. rolling out a training to be delivered to thousands of team members or rolling out new systems to be used by a large department).
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.
