Hearing Attendance & Representation
Represent MSR at HOA hearings across the assigned cluster, replacing the current ad hoc field-team coverage model.
Prepare cure documentation and evidence ahead of hearings; negotiate outcomes and payment/cure timelines where appropriate.
Track hearing outcomes and feed patterns (recurring disputes, documentation gaps) back into internal workflows.
Relationship Management
Serve as the primary, named point of contact for key HOAs in the cluster — the consistent face they deal with, not a rotating one.
Build the working relationships needed to resolve issues quickly and, where appropriate, informally head off escalations before they reach a hearing.
Lead or support regular check-ins with priority HOAs, using violation and hearing data to talk about trends and improvements.
Escalations & Internal Alignment
Act as the escalation point for HOA issues that go beyond day-to-day case handling (recurring disputes, policy changes, behavior concerns).
Route new or changed HOA rules to the Data Governance/Violations Program team in a structured way so SOPs and Salesforce rules stay current.
Keep local field and leasing teams informed of practical HOA expectations for their assigned communities.
QUALIFICATIONS
Experience in territory account management, indirect/channel partner management, or outside relationship management (e.g., retail, wireless carrier, or franchise account management) — comfortable driving outcomes through influence and relationship rather than direct authority.
Personable and approachable, with a natural ability to build trust and rapport quickly across a wide range of personalities and stakeholders.
Track record of managing a large, dispersed portfolio of accounts or locations, prioritizing attention based on performance data rather than treating every account the same.
Confident representing the company in person at hearings, meetings, or business reviews; calm, credible, and solution-focused under pushback.
Strong organizational discipline to track many accounts, cases, and dates simultaneously without dropping follow-ups.
Working comfort with Salesforce or similar CRM/account-management tools.
HOA, property management, or community association experience is a plus, not required — the right relationship manager can be taught the HOA-specific content.
SUCCESS METRICS
At 90 and 180 days: open-violation count and close rate in the assigned cluster measurably outperform the portfolio-wide trend.
Hearing outcomes and cure timelines improve; fewer repeat/recurring disputes with the same HOA.
Field/leasing teams are fully released from covering hearings in the assigned cluster within the first quarter.
HOA partners in the cluster identify this role as their primary, trusted point of contact.
Our full-time employee benefits include
A competitive compensation package, annual bonus, 401k match
Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
Employer-paid benefits (medical, dental, vision, health savings account)
Professional career development and reimbursement
Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Backup childcare offered through Bright Horizons
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
