Drive rapid resolution of production issues through effective investigation, root cause analysis, and implementation of corrective actions.
Investigate software defects and implement practical solutions to meet evolving business needs
Support integrations with other enterprise systems to ensure seamless data flow and reliable functionality
Develop and maintain operational runbooks, support documentation, and knowledge-sharing materials.
Provide ongoing application monitoring and maintenance to ensure optimal system performance and availability
Contribute to front-end and back-end support and development activities within Veeva CRM/Salesforce environments
Perform unit testing, integration testing, and validation activities to ensure application stability and quality
Use Continuous Integration and Continuous Deployment as part of the DevOps practices and maintain CI/CD Pipelines
Maintain high standards of system and code quality through configuration reviews, testing, and adherence to support best practices
Drive continuous improvement initiatives focused on automation, reliability, and operational excellence
Possess strong rapid prototyping skills and can quickly translate concepts into working code
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications.
Minimum requirements
Master’s degree with 5 - 9 years of experience in Computer Science, IT or related
Proficient in programming languages Visual Force, Apex, SQL, Java
Strong expertise in software design principles, and system integration Experience with Devops Tool set (Jira, Git, Jenkins, Copado)
Proven experience (5 years) as a Software Engineer
Proficiency of Veeva CRM development
Proficiency in Salesforce development
Proficiency of software development methodologies, including Agile and Scrum
Proficiency with version control systems like Git & Release management tools like Copado
Preferred requirements
Experience with test automation
Work closely with product team, business team, and other stakeholders
Certifications related to Veeva CRM, Salesforce, Copado, Safe are advantageous
Excellent analytical and troubleshooting skills
Ability to work effectively with global, virtual teams
High degree of initiative and self-motivation
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