Assist in Salesforce development and enhancement activities using Apex, Lightning Web Components, Aura, Visualforce, and related platform tools when required.
Use Copado or other DevOps tools to support Salesforce deployment automation, source control, release management, and environment coordination.
Support MuleSoft APIs and integrations using API-led connectivity patterns, including System APIs, Process APIs, and Experience APIs.
Support RESTful and SOAP-based integrations between MuleSoft, Salesforce, SAP, and other downstream/upstream enterprise applications, ensuring accurate, reliable, and timely data processing across systems.
Build and enhance MuleSoft integration logic using DataWeave transformations, connectors, error handling, logging, retry mechanisms, and reusable components.
Support Production and non-Production MuleSoft applications by monitoring interface health, troubleshooting failures, analyzing logs, and resolving data and integration issues.
Collaborate with SAP, Salesforce, and business teams to analyze interface failures, validate payloads, identify root causes, and implement permanent fixes.
Implement MuleSoft best practices for API design, security, exception handling, performance optimization, logging, monitoring, and operational support.
Support CI/CD and deployment activities for MuleSoft applications using source control and deployment tools, ensuring proper versioning and release governance.
Perform unit testing, integration testing, regression testing, and support end-to-end testing for MuleSoft interfaces across lower and Production environments.
Troubleshoot data transformation issues, mapping defects, payload discrepancies, connectivity failures, authentication issues, and performance bottlenecks across integration flows.
Ensure applications and integrations comply with GxP standards, including traceability, test evidence, documentation, change control, and version control.
Work with Jira, Confluence, and Agile delivery tools to track requirements, defects, user stories, technical tasks, deployments, and support activities.
Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, retrospectives, and iterative delivery activities.
Communicate technical designs, interface flows, system dependencies, and troubleshooting findings clearly to technical teams, business stakeholders, and support partners.
Identify opportunities to improve integration stability, reduce manual support effort, improve monitoring, and enhance operational reliability.
Basic Qualifications
Master’s degree and 3 to 5 years of Computer Science, Information Technology, or related field experience; OR
Bachelor’s degree and 5 to 9 years of Computer Science, Information Technology, or related field experience.
Professional Certifications
Salesforce Platform Developer I — preferred.
Salesforce Administrator Certification — preferred.
MuleSoft Developer Certification — preferred.
Certified Scrum Developer, SAFe Agile, or equivalent Agile certification — preferred.
Soft Skills
Strong analytical and problem-solving skills with the ability to troubleshoot complex integration and data issues.
Good communication and interpersonal skills to collaborate with SAP, Salesforce, MuleSoft, business, and support teams.
High attention to detail and commitment to quality, especially for data accuracy and interface reliability.
Ability to prioritize tasks and work effectively under pressure during Production incidents or critical releases.
Strong ownership mindset with the ability to support Production issues through resolution.
Team-oriented with a proactive, collaborative, and continuous improvement mindset.
Ability to mentor junior developers and promote standard methodologies across MuleSoft and Salesforce development.
Adaptable to changing project requirements, evolving integration patterns, and platform modernization initiatives.
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