Roles & Responsibilities
Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis.
Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues.
Collaborate with System Architects and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goals
Work with Product Managers and customers to define scope and value for new developments
Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
Ensure Acceptance Criteria and Definition of Done are well-defined
Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs
Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders
Develop and execute effective product demonstrations for internal and external stakeholders
Create and maintain accurate GXP documentation of configurations, processes, and changes
Basic Qualifications and Experience
Bachelor’s degree with 5 - 8 years of experience in Engineering, IT or related field
Functional Skills
Must-Have Skills
Good understanding of 3DEXPERIENCE capabilities and ability to document business process, write user stories, acceptance criteria and collaborate with Agile product team in the development of solutions.
Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functions.
Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator, NETVIBES.
Hands-on experience with configuring and customizing solutions using 3DEXPERIENCE platform.
Experience and understanding of software configurations and propagation of configurations across tenants.
Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.
Experience in applying technology best practice methodologies: Scaled Agile (SAFe).
Good-to-Have Skills
Experience in a development role within a pharmaceutical or technology organization
Experience in software development lifecycle.
Experience using and adoption of Scaled Agile Framework (SAFe)
Strong analytic/critical-thinking and decision-making abilities.
Ability to work effectively in a fast-paced, dynamic environment.
Broad working knowledge of key IS domains and layers
Professional Certifications
Scaled Agile Framework (SAFe) for Teams (preferred)
Soft Skills
Exceptional collaboration and communication skills.
High degree of initiative and self-motivation.
Ability to manage multiple priorities successfully.
Team-oriented with a focus on achieving team goals.
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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