This position reports to the Sr Manager, Field Excellence and will be responsible for the following
Responsibilities
Field Data Analysis & Insights
Analyze data from Veeva CRM, distribution partners, claims, and patient services.
Conduct analysis of execution for Field Sales teams to assess reach, frequency, HCP engagement trends, and account targeting effectiveness.
Deliver reports and insights for sales leadership and cross-functional teams.
Operational Execution & Field Enablement
Support territory alignments, roster updates, and call-plan execution.
Ensure operational delivery of tools used by the field—e.g., Veeva CRM, Next Best Action dashboards, digital companion tools, Alerts, and call plan refreshes.
Provide issue support and escalate as needed.
Sales Force Size/Structure & Deployment
Assist with field size, structure, and deployment analyses.
Support coverage and targeting evaluations.
Adjust alignments based on market dynamics and business priorities.
Field Force Effectiveness
Enhance field productivity, including call planning, coverage optimization, and targeting.
Support call planning, coverage, and targeting audits.
Conduct periodic targeting audit, by providing insights into workload balance, call frequency, and engagement quality.
Compliance, Quality, and Process Optimization
Ensure all analytics and reports adhere to promotional and non-promotional field engagement compliance requirements (e.g., Sunshine Act, sampling rules, HCP engagement limits).
Document processes and assumptions used in analytics pipelines and reports to support internal audit readiness and training.
Identify and support efficiency and automation improvements.
Project Support, Issue Tracking & Reporting
Track, manage, and drive resolution of issues and action items using systems such as JIRA and ServiceNow; ensure timely closure with clear ownership and supporting documentation.
Maintain comprehensive project documentation including timelines, decision logs, issue trackers, and closure reports to support governance and knowledge transfer.
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Field Analytics & Operations professional we seek has these qualifications.
Basic Qualifications
Master’s degree & 4+ years of experience in sales analytics, sales operations, and/or field effectiveness.
Bachelor’s degree & 6+ years of experience in sales analytics, sales operations, and/or field effectiveness
Preferred Qualifications
Experience in the bio/pharmaceutical or healthcare industry
Hands-on ability to write SQL queries and perform data analysis, data visualization, and reporting
Proficiency in relevant software and technologies such as
Sales planning and operations platforms (targeting, alignment, roster management)
CRM systems such as Veeva
Business intelligence/reporting tools (e.g., Tableau, Power BI, Excel)
Strong analytical skills and attention to detail; ability to translate complex datasets into clear, actionable insights
Effective communication skills, both written and verbal, with the ability to prepare reports and present findings clearly to stakeholders
Collaboration skills to work effectively with cross-functional teams, providing timely analysis and operational support
Strong organizational skills with ability to manage multiple tasks, track deliverables, and meet deadlines.
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Apply now and make a lasting impact with the Amgen team.
careers.amgen.com
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
.
